Housekeeping Houseperson - Vancouver, Canada - Shangri-La Hotels

Shangri-La Hotels

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis.

Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown areas.

With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.

Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits

Are you ready for your next challenge? Are you ready to be part of the best in the city? Are you Shangri-La?

JOB REQUIREMENTS
Communicate with internal colleagues to advise and attend all the guest(s) service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate
Clean and maintain public restrooms, public areas, back-of-house, and other assigned work areas within hotel and its surroundings using approved hotel products and equipment, to hotel housekeeping standards

Assist in the receiving of Housekeeping stock and prepare and maintain Housekeeping storage areas to Shangri-La standards of cleanliness and safety.

Provide waste removal and janitorial duties specific to special cleaning projects, as assigned.
Removes trash collected by room attendants from service areas.
Deliver towels, toiletries, cribs, roll-away beds and other requested items to the guest rooms.
Pickup clean linens and refill the par stock of linen on each floor pantry, as required.
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
Assist in the cleaning of guest rooms, including changing of sheets and removal of garbage
Sanitizes high touch point areas of the hotel including public areas, spa, health club and back of house, as required
Collects soiled linen for laundering, assisting in the hotel laundry, as required.
Assist other Housekeeping Colleagues with the preparation of guest rooms, as assigned
Assist room attendants with moving heavy furniture items, as required
Complete deep cleaning tasks, as assigned such as sweeping, mopping floors and washing windows
Clean all public areas as required following department standard operating procedures.
Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
Report all defects and damage to Housekeeping Management to ensure it is logged and actioned
Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position:
Service Excellence - Delight our guests at every interaction with a genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble
Detail oriented -Great care and attention to detail in a fast paced environment
Cleanliness Orientation - Demonstrated need for order and cleanliness, well-groomed with good personal hygiene
Functional Competence - Safely work with cleaning chemicals, lift up to 50 lbs, stand, reach, grip and exert steady-paced mobility, able to push and pull carts or equipment weighing up to 250 lbs regularly throughout 8 hour shift
Operational Knowledge -Learn and follow SLa deliverables, SLV and Housekeeping service standards, programs, policies and procedures
Self motivation - Able to follow through on direction, with mínimal supervision
Communication - Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information
Problem solving -Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required
Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility
Ethical and professional conduct - Fulfills responsibilities with highest integrity
Technology proficiency

Fully competent in all systems used within department

COMPENSATION & BENEFITS:

Hourly Wage:
$29.22

Full-Time colleagues are eligible to participate in our extended health and dental benefits program (single or family plan)

SHANGRI-LA VANCOUVER COLLEAGUE BENEFITS

we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:
Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Trave