Customer Service Representative/Coordinator - Mississauga, Canada - CBI Health

    CBI Health
    CBI Health Mississauga, Canada

    2 weeks ago

    CBI Health background
    Full time
    Description

    Posting Details

  • Posted: April 1, 2024
  • Full-Time
  • Locations Showing 1 location CBI Home Health - Mississauga Traders
    160 Traders Blvd.
    Suite 208
    Mississauga, ON L4Z 3K7, CAN
    CBI Home Health - Mississauga Traders
    160 Traders Blvd.
    Suite 208
    Mississauga, ON L4Z 3K7, CAN
    +0 more locations less locations

    • Job Details

    Description

    Full time Customer Service Representative/Coordinator - Mississauga (In-person role in our Mississauga office from Monday to Friday 8:30 am to 4:30 pm)

    We are currently seeking a Customer Service Representative/Coordinator for the Personal Support Service and Private Services Program.

    As a Customer Service Representative you'll be part of a team assisting the Personal Support Services program. You must be driven to help others in a compassionate and caring way while balancing the pressures of a busy environment.

    PRIMARY DUTIES
    As a Customer Service Representative/Coordinator, you will:

  • Responsible for assisting client inquiries over the phone
  • Basic scheduling of client visits
  • Promote client retention
  • Follow up with client inquiries and concerns on a timely basis
  • Documentation as required
  • Work with management on special projects and other related projects as assigned

    • QUALIFICATIONS
    To take on the role of Customer Service Representative/Coordinator, you must:

  • Have exceptional customer service skills including excellent telephone etiquette
  • Demonstrated computer literacy skills including Microsoft Office (Word, Outlook, Excel)
  • Be able to remain calm in stressful situations
  • Demonstrate understanding and compassion when dealing with complex clients and challenging situations involving customers and field
  • Be a detail-oriented, adaptable and customer-focused team player
  • Combine strong interpersonal skills with analytical problem-solving abilities
  • Be self-directed, goal-oriented and able to manage time and priorities effectively
  • Possess medical knowledge or a medical background, and supervisory skills will be considered assets, and French speaking an asset

    • Join us at CBI Health – where working together makes great things happen .

    To learn more about CBI, please visit

    CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

    We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

    In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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