International Enrolment Services Officer - Toronto, Canada - George Brown College

George Brown College
George Brown College
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

CLOSING:
July 21, 2023


Land_ _
Acknowledgement

  • George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

Equity Statement_ _**
GBC Vision

  • To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

Position Summary:


Under the direction of the Manager, the International Student Officer (ISO) provides front-line services to international students, and clerical and general office support.

Acts as the main point of contact for the International Admissions and Enrolment Services team for stakeholders across the College, such as Contact Centre, Registration, academic department.

Monitors International Withdrawal/Refund inbox and responds to all withdrawal and refund inquiries.


Key responsibilities:


  • Acts as first contact for the International Enrolment Services team.
  • Refers students to the appropriate department for specific issues (registration, counselling, academic advisement, financial assistance, housing, health insurance, immigration or external organizations related to student services etc.).
  • Informs students of academic policy and procedures and refers students to IRCC website or International Student Advisor for immigration related advising.
  • Provides guidance on College withdrawal and refund policies and procedures, in line with GBC Finance, MTCU, Scotiabank, and CIBC policies.
  • Coordinates all office supply orders for the department.
  • Updating and maintaining the department's announcement screen.
  • Provides clerical and general office support, as needed.
  • Other duties as assigned.

Educational and Experience Requirements:


  • Threeyear diploma or degree from a recognized postsecondary institution in Business Administration or related field.
  • Minimum two (2) years of office experience working in a team environment, preferably in an environment with service for international students, including providing a high level of customer service to diverse clientele in a highvolume educational setting., with demonstrated ability prioritize to meet deadlines.
  • Experience with coordinating financial transactions is preferred.
  • Demonstrated intermediate knowledge of word processing, spreadsheets, and relational databases.

Skills and Attributes:


  • Solid problemsolving skills; ability to troubleshoot and resolve conflict exercising tact, discretion and sound judgment; ability to prioritize.
  • Excellent coordination, organizational and time management skills; ability to cope under pressure associated with the management of numerous highvolume tasks in a busy service environment; high level of accuracy and attention to detail.
  • Ability to work independently and as a team member.
  • Ability to work in an environment where diversity of people and situations are encountered.
  • Demonstrated communication and interpersonal skills.
  • Demonstrated commitment to uphold the College's priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:


  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal postsecondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:


George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a
great place to work. See why we are consistently ranked as one of
GTA's top employers.


Why work here?


George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

More jobs from George Brown College
See all jobs of George Brown College