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HVAC Technical Support Engineer - Canada - Trane Technologies
Description
If you are a person with a disability and need assistance applying for a job, please submit a request.In this position as a Technical Support Product Specialist, you will be providing remote technical support for the startup, operation, and service of Trane/American Standard Unitary Commercial equipment.
As a Technical Support Product Specialist, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as:Packaged Rooftop AC units, Unitary Split Systems.
Specialists in this role must have vast field experience, giving them the knowledge required to:
remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action.
Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.
Candidate must be fluent in French* Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
Uses a variety of resources (experience, literature, people, and problem solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
Manages and leverages relationships with manufacturing site teams as well as field offices
During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
Documents work by following pre-defined procedures and completing documentation of support given
Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
Participates in New Product Introduction projects as required, specifically focusing on unit serviceability
Reviews warranty claims against history of technical support provided and makes recommendations as to warranty coverage
Uses technical support and warranty data to drive 9-step problem solving to reduce common failures
Applies their expertise with equipment to create content for technical literature and end-user equipment startup guides
Bilingual-French and English required.
Ideal candidate will provide Technical Support activity for the approximate hours of 7:30AM to 4:30pm CST
10+ years of experience preferred but not required in servicing HVAC equipment and systems.
Associates or Bachelors in an Engineering discipline is preferred but not required.
Ability to define problems, collect data, establishes facts, and draw valid conclusions.
Ability to understand and apply temperature and pressure theories as well and basic electrical theories and application.
Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Ability to manage support cases within Remedy software
The employee must be able to meet the physical demands of typical HVAC equipment service routines.
Ability to troubleshoot complex refrigeration and electrical systems
Keeps current on Trane Unitary Light Commercial products concerning installation, operation, maintenance, service, and repair
Ability to meet short- and long-term deadlines
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Create and manage profiles for future opportunities.REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.
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