Front Desk Agent/ Night Auditor - Edmonton, Canada - Best Western Cedar Park Inn

Best Western Cedar Park Inn

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' concerns in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements:

-
Available to do any shifts (7 am - 3 pm, 3 pm - 11 pm OR 11 pm - 7 am):

Work experience as a Hotel Front Desk Agent
Experience with hotel reservations software, like Visual Matrix
Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Diploma in hotel management is a plus

Job Types:
Full-time, Part-time, Permanent

Salary:
$15.00-$16.50 per hour

Schedule: