User Support Technician - Aldergrove, Canada - Punjab Wireless Ltd.

Punjab Wireless Ltd.
Punjab Wireless Ltd.
Verified Company
Aldergrove, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
Secondary (high) school graduation certificate

  • Experience: 1 year to less than 2 years

Work setting:


  • Computer hardware or software retailer/wholesaler

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:


  • 34 people
  • Work Term: Temporary
  • Work Language: English
  • Hours: 30 to 40 hours per week
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