Operations Supervisor - Winnipeg, Canada - Brinks

Brinks

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the job

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honours that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

Position Overview

The incumbent will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key and Brinks Safe Products) at their assigned location.

With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, adherence to safety and security regulations, while maximizing profitability and maintaining customer service standards.

Responsibilities (Percent of Time)

Operations Management - 50%

Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour)
Maintain routes in Ocean and schedule CIT runs out of the branch
Responsible for daily opening of the vault; checkout & in of liability; vault balancing; provide direction and allocation of resources

Employee & Labour Relations - 10%

Ensure demonstration and promotion of both Company Values and Success Factors
Engage in active communication with all branch employees to promote engagement & wellbeing
Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement
Ensure adequate staffing levels maintained and scheduling creation and posting

Customer Service - 10%

Respond to customer inquiries as required and assist to find solutions to any unresolved issues
Completion of monthly customer SLA reporting

Security Protocol Enforcement - 10%

Compliance with procedures and processes are performed in accordance with the CSR/RMS and Regional requirements

Branch Health & Safety - 5%

Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies
Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required
If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, complete building safety inspections and vehicle inspections
Must complete the company standard Health & Safety training online

Administration - 10%

Record keeping; payroll functions; inventory control and supply ordering
Maintain Petty Cash
Month End reporting: review billing and provide appropriate approvals
Invoice processing
Data entry (internal inventory system)

Fleet Maintenance - 5%

Technical knowledge and ability to perform minor vehicle repairs and maintenance
Ensure the fleet is in good working order and preventative maintenance schedules are in compliance with company policy

Position Qualifications

Action oriented, able to maintain composure under pressure
Excellent organizational and communication skills
Able to manage conflicts, and make accurate logical decisions
Able to set targets, establish priorities and meet goals
Can effectively recruit, hire and train staff as needed
Strong internal and external customer focus
Work effectively alone or in team scenarios
Ability to obtain firearms license
Must be able to work flex hours as required

Education Requirements

High School Diploma
Minimum

Scope of Position

Major Challenges:
Managing multiple groups of employees over various shifts; unscheduled customer demands; climate impacts (weather); fleet management

Decision Making Authority:
Staffing changes, vacation approvals, hiring

Contacts:
Front line through SLT; external customers and vendors at various levels

Quantitative Impact:
OP, Overtime/Underwork

Work Conditions

Environment:
Branch - Office and production environments

Position Type:
Full Time (37.5 hours/week)

Direct Reports:
Varies by location

Indirect Reports:
Varies by location

Compensation Elements