Technical Support Intern - Toronto, Canada - Guidewire Software, Inc.

Guidewire Software, Inc.

Verified Company

Toronto, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Function as the main point of contact to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness
Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction scores.
Collaborate with additional support teams on more sophisticated issues involving system integration and custom configurations.
Develop and maintain, a deep knowledge of our products through companysponsored Professional certification training and experience.
Contribute to an environment that encourages information sharing, teambased resolution activity, crosstraining, and an absolute focus on doing what is best for the customer.

Required skills and experiences:

Currently enrolled in a BS or MS program in STEM major.
Familiarity with software development lifecycle.
Outstanding troubleshooting skills, ability to think critically and display an aptitude for problemsolving.
Experience using a software defect tracking system such as JIRA preferred
Knowledge of frontend web technologies (JavaScript and AngularJS) or similar
Good communication and presentation skills
Read, write, and speak fluent English. Score bonus points if you can also have skills in another language such as French or German

About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success.

We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.

Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc.

provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.