Desktop Support at Acturis Canada - Victoria, Canada - Acturis Ltd

Acturis Ltd

Verified Company

Victoria, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

About Acturis Canada
Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years.

To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year.

By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

Why Join The Acturis Team?
At Acturis we
invest in recruiting, developing and promoting talent

With us you will:

Work with a talented, motivated and friendly group of likeminded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve you have no idea how unusual this is
Be given real responsibility for your own projects as soon as you are ready
Receive a competitive salary and annual performancebased reviews
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Receive 20 days of holiday rising to 25 days over time
Work from home up to 3 days per week and in our Victoria, BC office for the other 2 days. During probation this will be full time in our Victoria Office.

The Position
As an IT Systems Analyst at Acturis you will:

Be first point of contact for all technical issues relating to Microsoft Server, Oracle Database, and Cisco Networking technologies (not Helpdesk, as this is dealt by the dedicated Helpdesk team)
Automate manual changes to the system in a variety of scripting languages
Provide inhouse support for the bespoke Acturis Application
Analyse system issues e.g. performance, outages, bottlenecks
Manage office infrastructure

You will be given early responsibility for discrete projects and will receive structured feedback three times a year.
.The annual salary for this position starts at $57,500.00 and increases to $59,500.00 after probation.

The Career Path
As an IT Systems Analyst at Acturis, you will receive structured targets, termly feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.
As a Senior or Lead Systems Engineer you can expect to be responsible for:

Planning and delivering high quality projects, including managing teams and resources
Coaching and providing constructive feedback for junior colleagues
Working closely with senior customer contacts to develop their relationship with Acturis

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice

Requirements:

Maths, Physics, Engineering background welcomed
Knowledge of current IT Technologies and basic understanding of IT concepts
An ability to work in teams and learn quickly
Excellent communication skills
Confident and eager to take responsibility
Fluent or Proficient in French is welcomed
Windows Server: MS Server 2016/2019, Virtualisation / Hyper-V, Physical Server administration, VDIs, MCSA, MCSE
Linux Server Administration, CentOS, Red hat
Scripting languages and infrastructure automation: Ansible/Chef/Puppet, PowerShell/Python
Atlassian Products: JIRA, Confluence, Bitbucket
Databases: knowledge of any SQL DBs: (Oracle, SQL Server, MySQL) and NOSQL DBs: (Couchbase, Mongo)
Networking: Cisco Firewall / Switches, DHCP, TCP/IP, DNS, Wireless WANs, CCNA
Microsoft Technologies: MDT, SCCM, MS Exchange, Active Directory

Salary:
$57,500.00 per year