Customer Service Associate - Ottawa, Canada - Giant Tiger

Giant Tiger
Giant Tiger
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

du poste:
Giant Tiger customers and stores receive effective and efficient support. Be the center point of contact for all SKU (product) related inquiries for the stores.

Role Specific Accountabilities

  • Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs. ex. "sundown rule" responses to stores
  • Provide clear and precise documentation for stores to advise customers (Correction Notices)
  • Accurately and efficiently provide notices to stores advising them of any nonfood and Health & Safety Recalls. Recall & Customer notice must be both English and French
  • Actively contribute ideas that will enhance the customer service experience. Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores
  • Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications)
  • Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor
Knowledge & Skills


Requirements:


  • Minimum of 2 years of retail and/or customer service experience is required;
  • Ability to work under pressure and in a very fastpaced environment.
  • Knowledge of social media and best practices.
  • Strong communication skills are required, as well as attention to detail and creative problem solving.
  • Strong demonstrated organizational and time management skills.
  • Systems experience with AS400 (JDA) and Freshdesk
  • Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Assets

  • Postsecondary education
  • Bilingualism (English and French) is considered an asset.
Travel Requirements

  • None
Tigre Géant souscrit au principe de l'égalité d'accès à l'emploi et s'engage à exécuter des procédures d'emploi justes.

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Durant notre processus de recrutement, nous sommes à la recherche d'une personne qui non seulement saura perfectionner ses connaissances dans son nouveau rôle, mais contribuera également à promouvoir notre culture de diversité, d'égalité et d'inclusion.

Si vous avez besoin de mesures d'adaptation durant votre recherche d'emploi chez Tigre Géant, veuillez communiquer avec nous au:
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