Coordinator, Customer Service - Iqaluit, Canada - Canadian North

Canadian North

Verified Company

Iqaluit, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Coordinator is responsible for ensuring the highest level of customer service for our passengers by leading our CSAs in processing passenger checking-in, processing baggage, and their general inquiries.

Level:
As per the UNIFOR Collective Agreement.

Pay Rate:
Starting at $27.75 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:_
Provide input into Employee scheduling and assignment, on the job training and instruction;
Ensure that Company policies and procedures are adhered to;
Process passengers and baggage;
Make reservations and compute fares;
Disseminate information;
Assist passengers with mobility and special needs;
Issue tickets/airway bills and process sales reports for deposit;
Assemble, control and transmit reservations and passenger data;
Administer Interline and employee travel for both business and leisure;
Maintain records as required;
Process claims for damaged or missing baggage;
Record flight arrival and departure times;
Conduct radio communications with the aircraft; and
Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:_
High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
1 year of previous related experience combined with 1year previous supervisory experience;
Must possess a working knowledge of the Sabre Computer System;
Possess a knowledge of passenger checkin and baggage handling;
Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
Strong Leadership skills;
Excellent Customer Service Skills & training;
Fluently bilingual in English and French or English and Inuktitut considered an asset;
Must be familiar with all aspects paperwork/documentation for all passenger service functions;
Solid organizational skills, problem solving skills, decision making skills, and prioritizing skills;
Strong interpersonal and communication skills for internal and external customers;
Working knowledge of Windows, Excel and Word;
Must possess strong communication, and interpersonal skills;
Experience in handling passengers with mobility needs;
Willing to assist in all areas of passenger services; and
Willing to work irregular hours of operation and shift work.

Please note:
relocation assistance is not available for this position.

Please note:
This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority.

As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues
- but you are responsible for the shifts that you are scheduled.

Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

Closing Date:
February 25, 2024.

Experience:
Required