Dispatch Clerk - Fort McMurray, Canada - COVERALL UNIFORM LINEN AND MATS LTD

Description

Essential Duties and Responsibilities:

Under the supervision of the Transportation Administrator, the duties and responsibilities of the Dispatch Clerk include but are not limited to the following:

• Preparing Field Representatives schedule according to the customers delivery needs.
• Print cleaning tickets, file in the Driver books and perform the required shipping function
• Confirm returned delivery tickets are signed by customers using the driver's list. Inquire to driver if they are not signed and ensure a resolution
• Prepare, update and print driver's list and ensure the cleaning tickets are attached including the new garments from the stores sales
• Prepare daily non delivery report and follow up on daily non deliverables
• Daily meeting with drivers to escalate drivers issues if required
• Generate invoice for cash customers
• Handover notes when closing the day
• Serve as point of contact for customers, building relationships and addressing customers complaints
• Filing of signed copies of delivery tickets and update PO's on delivery tickets
• Request for credit memo if need be from Accounts Receivable
• Other duties as assigned.

Minimum Requirements:

• Completion of Business certificate/ degree/diploma is required
• Previous supply chain work related skills
• Experience in previous dispatch role
• Knowledge production, processing, customer service, technology etc.
• Strong communication skills both oral and written
• Active listening and learning
• Reading comprehension, coordination, judgement and decision making, time management, service oriented, inductive and deductive reasoning

Key Relationships:

- _Customers_
- _Plant Supervisor_
- _Quality Control Coordinator_
- _Field Representatives_
- _Account Receivable clerk_
- _Storefront staff_


Working Conditions:

Fast-paced and computerized environment, Work under pressure, Tight deadlines, Repetitive tasks


Physical Requirements:

When required, there will be a possibility to assist the plant during peak period. Therefore standing for a long period of time not exceeding the length permitted by the law will be needed. There will be a possibility to drive to various customer sites to meet customer and obtain feedback.


Job Types:
Full-time, Permanent


Salary:
From $20.00 per hour


Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Schedule:

• 12 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Fort Mcmurray, AB: reliably commute or plan to relocate before starting work (required)

Experience:

- dispatching: 1 year (preferred)


Work Location:
One location