Operations and Client Services Supervisor - Grande Prairie - Alsglobal

Description

Operations and Client Services Supervisor page is loaded## Operations and Client Services Supervisorlocations:
Grande Prairie, Alberta, Canadaposted on: Posted Yesterdayjob requisition id: R3399At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position:

Reporting to the Edmonton Business Manager, this role is responsible for the overall operation of the Grande Prairie location as well as the supervision of the local staff. The role is also responsible for all client service areas within the facility including sample receipt, login, shipping, and reporting services, as well as local laboratory operation. This is a key position that assists the Edmonton Business Manager in the overall operation of the location with respect to sales, customer relationships, client services, and local laboratory operation.
Specific Responsibilities Provide information to clients on depot & regional services, contacts and capabilities, etc.;* Ensure that client communications are responded to promptly;* Coordinates and/or oversees the preparation of sampling supplies for client bottle orders using ALS solutions

• Coordinates and/or oversees the entry of analytical requests (login) into the laboratory database and the shipping of samples to the applicable ALS laboratory;
• Act as the primary contact for specified local clients (in person and via phone, email, or other media);
• Answer incoming technical queries or forward to an appropriate ALS staff if necessary;
• Ensure timely completion and transmission of final and draft local client reports;
• Organizes workloads and manages staff scheduling and coverage planning to meet client turnaround times and sample hold times;
• Develop business relationships and opportunities with clients in conjunction with Management and Sales;
• Meet with/visit local area clients at a specified frequency to provide service support;
• Coordinate and/or oversees the coverage (carrying) of the after-hours emergency phone;
• Coordinate and participate in industry and ALS organized events on behalf of ALS;
• Engages in continual planning and identification of needs to meet local business strategies;
• Assists with budget activities and cost control to achieve EBIT targets;
• Establish effective communication with local staff and actively provide appropriate information to maintain engagement;
• Actively support the quality program mandates; including training, completing routine checks, participating in audits, resolving quality issues in a timely manner and ensuring that analytical records and quality documentation is maintained;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Manage local purchasing/ordering of supplies and inventory including approval of ORACLE requests;
• Effectively manage human resources including recruiting, performance management, training, attendance and staff scheduling/timekeeping as they relate to the depot operations;
• Promotes and sustains a strong health and safety culture in the depot;
• Observes established safety regulations and complies with all ALS health and safety policies and procedures;
• Carry out or assign the role of the local Safety First Aid representative;
• Ensures depot assets are managed and maintained in compliance with ALS policies and requirements.
• Other duties as assigned.
  Required Knowledge, Skills & Abilities Detail-oriented, results-focused, and strong organization skills;
• Proven time management and prioritization skills;
• Demonstrated judgement, creativity, integrity and ability to problem solve;
• Ability to effectively handle escalations and time critical issues;
• A strong customer service focus;
• Actively practice teamwork with strong interpersonal and leadership skills;
• Strong safety and quality service approach with the ability to understand business operations and client requirements;
• Excellent computer skills including MS Excel, MS Word and PowerPoint;
• Strong command of the English language, both verbal and written communication skills.
  Required Qualifications Recognized Technical Diploma or Degree in Chemistry, or related discipline preferred;
• Minimum 2-3 years work experience in the customer service and or sales industry;
• Minimum of 1-2 years leadership or supervisory experience required;
• First Aid Certificate or the ability to obtain one;
• TDG Ground and Air Certification, or willingness to obtain training;
• Valid Provincial Class 5 driver's license with clean driving history (abstract required).
  Physical Demands Able to stand for up to a full shift;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• Able to lift 50lbs and carry for short distances;
• Manual dexterity to perform intricate and/or repetitive tasks;
• You may be exposed to unpleasant odours;
  Working at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone MattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law.

We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability.

Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.### Introduce YourselfWe're all about people – so show us who you are and why you're passionate about working with us by submitting your resume, and we'll keep it on file for future opportunities.

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