Customer Care Representatives - Guelph, Canada - Agricorp

Agricorp

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Role:

The Customer Care Representative (CCR) and Associate Customer Care Representative (ACCR) roles provide critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database.

As a CCR or ACCR, you will provide customer service support to Ontario producers who use Agricorp's business risk management programs.

In these roles you will:

Respond to a variety of program queries using specific criteria and details
Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
Provide data entry for specific customer programrelated information, such as financial statements, tax documents, and farm acreage and yield reports, in an accurate and timely manner
Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.

Customer Care Representatives will also:

Provide peer coaching and support to less experienced Customer Care Services staff
Develop product training materials and facilitate training sessions for Customer Care Services staff
Assist in reviewing and updating departmental standard operating procedures and workflow processes
Act as a product liaison and communicate with other departments to address business needs

Job status:
Permanent position.

Work status:
Full time in-office, remote and hybrid work arrangements are available

Salary Range:
$38,471 - $49,213

Location:
Must live in Ontario to perform this role

Qualifications:

Postsecondary degree or diploma in a related field, such as business or agriculture, or equivalent experience
Minimum 2 years' experience in a customer care, contact centre or customer service environment
Quality focused and strong attention to detail
Knowledge of insurance programs, such as insurance claims and underwriting, financial statements, tax filing and accounts receivables, an asset
Understanding of the agricultural industry and government business risk management programs an asset
French language skills an asset

CCR/ACCR jobs will be offered based on appropriate levels of skills and experience.

Key Competencies:

-
Client focus

Provides service excellence to internal and external clients

-
Teamwork and collaboration

Works cooperatively within diverse teams, work groups and across the organization to achieve group organizational objectives

-
Achieving quality results

Focuses efforts on managing one's self to achieve highquality results consistent with the organization's standards and measures, while managing risk

-
Program knowledge

Knows and understands the programs and services provided by Agricorp

-
Initiative

Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise

-
Planning and organizing

Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

Background:

Agricorp, an agency of the government of Ontario.
Agricorp delivers government programs.

These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day.

Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year.

The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.