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    Sr. Field Service Technician - Ontario, Canada - Motorola Solutions

    Motorola Solutions
    Motorola Solutions Ontario, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    The Sr. Field Service Technician must be a Canadian citizen with the ability to obtain necessary security clearance(s) as required by government contracts.

  • Responsibilities include optimization and support of complex communication systems.
  • Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
  • Program, configure, optimize, test and document complex communications systems.
  • Provide weekly reports of activities and accomplishments.
  • Provide a very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
  • Capable of installation of server hardware/OS and software infrastructure, and troubleshooting to resolve system/application related issues.
  • Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues
  • Total familiarity with the latest technologies and troubleshooting techniques
  • Team with System Technologist, Engineering, Project Management and Sales personnel to effectively design, implement, optimize and cutover advanced communication systems which meet or exceed customer expectations

    • Preferred Skills:

  • Experience, good understanding, and working knowledge of IP networking, network design methodologies and troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
  • Experience, good understanding, and working knowledge of Server Environment, Linux, Windows Server, VMware, highly desirable
  • Must be highly computer literate with proficiency in MS Word, Excel, Outlook.
  • Must have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams
  • Must be capable of installation of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
  • Must be able to solve customer problems quickly during stressful situations
  • Experience/knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE highly desirable
  • Previous knowledge and experience working with some or all of Juniper, HP, Aviat, Cisco, Nokia/Alcatel

    • Candidate Requirements:

  • Must have a current, valid driver's license and no traffic violations
  • Must be able to obtain background clearance as required by government customer(s).
  • Travel Percentage will be around 50%
  • Bilingual French/English - Must be able to work also in English with our English-speaking clients, customers and partners outside Quebec, as well as, with the rest of the colleagues in Canada, the United States and in other international countries as applicable.

    • Doit être citoyen canadien et avoir la capacité d'obtenir l'autorisation de sécurité nécessaire, comme l'exigent les contrats gouvernementaux.

    Responsabilités:

  • Optimisation et support de système de communication complexe
  • Fournir un support technique aux systèmes spécialisés et laux applications de produits, y compris le dépannage avancé de l'électronique pilotée par logiciel, approvisionner l'infrastructure du système de communication et l'optimisation des performances de l'architecture RF et large bande, y compris, mais sans s'y limiter, l'analogique hérité, le P25 numérique avancé et l'infrastructure de données.
  • Programmer, configurer, optimiser, tester et documenter les systèmes de communication complexes.
  • Fournir des rapports hebdomadaires d'activités et de réalisations.
  • Fournir une très bonne connaissance des systèmes de communication câblés, tels que les réseaux locaux (LAN) et les réseaux étendus (WAN), doit être compétent dans les systèmes d'installation, de configuration et de maintenance de réseaux informatiques, y compris le câblage, les routeurs, les commutateurs, les pare-feu et les ponts.
  • Capable d'installer le matériel serveur/OS et l'infrastructure du logicielle, et de dépanner pour résoudre les problèmes liés au système/application.
  • Développer des solutions aux problèmes techniques difficiles rencontrés dans le cadre de la mise en œuvre du système, des mises à jours ou des problèmes de support
  • Familiarité totale avec les dernières technologies et techniques de dépannage
  • Faire équipe avec le personnel d'ingénierie, de gestion de projet et de vente afin de concevoir, mettre en œuvre, optimiser et basculer efficacement des systèmes de communication avancés qui répondent ou dépassent les attentes des clients

    • Compétences privilégiées:

  • Expérience, bonne compréhension et connaissance pratique des réseaux IP, des méthodologies de conception de réseau et du dépannage (Ethernet, TCP/IP, L2/L3, MPLS)
  • Expérience, bonne compréhension et connaissance pratique de l'environnement serveur, Linux, Windows Server, VMware, hautement souhaitable
  • Doit être très compétent en informatique avec une maîtrise de MS Word, Excel, Outlook.
  • Doit avoir de solides compétences en autogestion et de l'entregent afin de travailler en étroite collaboration avec les clients et les sous-traitants de Motorola, ainsi qu'avec les équipes de vente, d'ingénierie, de gestion de projet et de service client de Motorola.
  • Doit être capable d'installer le matériel serveur/OS et l'infrastructure logicielle et de dépanner pour résoudre les problèmes liés au système/application.
  • Doit être capable de résoudre rapidement les problèmes des clients lors de situations stressantes
  • Expérience/connaissance des systèmes de communication radio, propagation radio, RF, sans fil ou large bande/LTE hautement souhaitable
  • Connaissances préalables et expérience de travail en partie ou avec la totalité de Juniper, HP, Aviat, Cisco, Nokia/Alcatel

    • Exigences du candidat:

  • Doit avoir un permis de conduire valide et aucune infraction au code de la route
  • Doit être en mesure d'obtenir une vérification d'antécédents comme l'exige la clientèle gouvernementale
  • Le pourcentage de déplacement sera supérieur à 50%
  • Bilingue français/anglais - Doit être capable de travailler également en anglais avec nos clients anglophones, clients et partenaires hors Québec ainsi qu'avec le reste des collègues au Canada, aux États-Unis et dans d'autres pays internationaux selon le cas.

    • #LI-CC1


    Basic Requirements

  • Associates Degree and 3+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment.
  • Must be a Canadian citizen with the ability to obtain necessary security clearance as required by government contracts

  • Diplôme d'associé et plus de 3 ans d'expérience dans l'un des domaines suivants : LMR, systèmes RF, communications radio, radiofréquences, systèmes de communication filaires/sans fil, systèmes informatiques, télécommunications, sécurité publique, ingénierie ou équipement de réseau.
  • Doit être citoyen canadien et avoir la capacité d'obtenir l'autorisation de sécurité nécessaire, comme l'exigent les contrats gouvernementaux


    • Travel Requirements

    Over 50%


    Relocation Provided

    None


    Position Type

    Experienced


    Referral Payment Plan

    Yes

    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

    We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

    We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

    Motorola Solutions adopte, favorise et promeut les principes de diversité, d'équité et d'inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d'anciens combattants ou tout autre statut protégé par la Loi.

    Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d'être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d'un monde plus sécuritaire.

    Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

    Nous offrons également des mesures d'adaptation pendant toutes les étapes du processus d'embauche afin de favoriser l'inclusion des personnes vivant avec un handicap physique et/ou mental. Si vous avez besoin de mesures d'adaptation, svp nous faire parvenir un courriel à

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