National Disability Support - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

National Disability Support is a global team within Disability Shared Services, responsible for providing quality, timely services to both our external and internal clients (Sun Life Disability Offices) by managing incoming claim documents, setting up new claims and performing various administrative duties in a fast-paced, high-volume environment.

We serve Group Disability offices from coast to coast in Halifax, Montreal, Toronto, Waterloo, Calgary, Edmonton, and Vancouver, and our Group Life team in Montreal.

Our purpose is to help our clients achieve lifetime security and live healthier lives.

As a National Disability Support role, you will contribute to the service and fiscal responsibility to our Plan Sponsors and Plan Members.

This means we are ensuring income replacement in case of a health event and we are managing all Disability client claims efficiently and effectively using sound and fair practices aligned with our philosophy and approach to Health Management.

Role responsibilities:

Setup of new claims on our Disability systems
Perform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms, etc.
Ensure a thorough review of the documents handled in order to produce a high quality work within the expected handling time
Manage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectations
Look for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivity
Ensure compliance with internal policies and procedures, external regulations and information security standards
Establish internal business relationships to facilitate execution of work and provide a seamless customer experience.

Skills required to be successful in this role:

Bilingualism (French, English) required

- interactions with English-speaking customers or partners

Accuracy, precision and high attention to detail
Be agile and able to adapt quickly to a fastpaced, high volume production environment
Sense of ownership and accountability
Model work ethic with a positive cando attitude
Demonstrate decisiveness even in the face of ambiguity
Work well within a team and independently
Collaboration and knowledge sharing to ensure the success of the team and seize opportunities for growth
Organizational skills
Critical thinking, strong analytical and problem solving skills

What's in it for you?
Why join Sun Life? Because you want a fulfilling career that challenges you to be your best, every day. The reasons are as diverse as the people who work here.

Specific note**:

Occasional over time is required during periods with high incoming volumes in order to meet client expectations

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

39,000/ ,000/45 000

Job Category:

Claims - Life & Disability

Posting End Date:

01/01/2023