Customer Service Representative - Dorval, Canada - DXP I NatPro

DXP I NatPro

Verified Company

Dorval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB DESCRIPTION:

The Inside Sales / Applications Specialist will work closely with the Outside Sales team to review and develop comprehensive compressor/blower/vacuum solutions and generate formal quotations for our clients in multiple markets across Canada.

In this role you will be reviewing RFQ's, working with key suppliers and preparing proposals offering the best possible solution for multiple products in the industry.

As the project moves to the next step you will be responsible for ensuring a clear and developed plan to forward to the Operations Team for execution.

PRIMARY DUTIES AND RESPONSIBILITIES:

Develop and maintain close working relationships with inside sales, outside sales, sales management, and manufacturers' representatives for Natpro's represented air products
Execute a full technical review and select appropriate equipment to meet client specifications provided in the Request for Quote (RFQ)
Prepare comprehensive quotations for submission
Work directly with represented manufacturers to obtain technical information, project pricing and special requirements.
Ensure all quotations and orders are prepared and submitted as per schedule commitments
For orders/contracts, assist in preparing internal technical documentation such as sales order work sheets and purchase orders to various Suppliers. Initial loading of contracts into the corporate ERP system
Complete a handover to the operations group that is thorough and complete for execution
Support operation group on:
Technical review / approval of vendor data/dwg
Client returned document / drawing revisions including Change Order requirements
Work with the support team and management to further build on Natpro's reputation as a knowledgebased company that provides technically superior, highquality equipment.

EDUCATION, TRAINING, SKILLS AND EXPERIENCE

Absolutely Must Have:

Two to five years air compression/blower/vacuum pump experience
Understanding of process diagrams (P&ID, PFD) and packaged systems
Ability to effectively present ideas and influence buying decisions
A thorough and demonstrated knowledge of the process involved in the represented markets and products
Superior and effective communication skills both written and verbal
French/English bilingual an asset
Demonstrated analytical skills required for technical documents review and comment
Better than average computer skills, particularly Excel, Word and Outlook
Superior Organizational skills a selfstarter who can work independently with little supervision

Experience Considered an Asset:

Packaged Systems
Technical Specification Writing
Pumps/Compressors
Consulting Engineers
Technical Education and background, Mechanical P.Eng. or C.E.T designation preferred

PERSONAL TRAITS:

Must be articulate and presentable
Exhibit tenacity with a diplomatic approach
Enjoys working with a wide variety of people both internally and externally in an office environment
Exhibits a sense of urgency to the tasks at hand
Strength in Time-Task Matrix fundamentals