Customer Care Technician - Vancouver, Canada - Townline Homes Inc

Townline Homes Inc

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Townline
The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island.

Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing.

Townline is a well-rounded company with proven teams specialized in the areas of Development, Affordable Housing, Finance, Acquisitions, Construction, Sales, Marketing and Customer Care all housed under one roof.

Townline has been building homes since 1981 and believe diversity is the cornerstone to our success and longevity.

Role & Responsibilities
Reporting to the Director of Customer Care and Warranty, the Customer Service Technician is responsible for.

The duties of the Customer Care Technician may include but are not limited to:

Contacting homeowners regarding issues or requests
Assisting with preoccupancy deficiency remediation
Assessing deficiencies reported by homeowners during the first year of occupancy
Conducting oneyear warranty deficiency remediation
Contacting trades to request for homeowner service and warranty work
Assisting with key turn overs with the homeowners
Conducting homeowner walkthroughs
Providing updates in writing daily to the Director of Customer Care
Providing daily reports of completed service requests and deficiency remediation
Providing and maintaining deficiency tickets in the ticketing system
Maintaining the Customer Service Vehicle in a clean manner

Skills and Requirements:

Deficiency experience; wide range of knowledge such as drywall, painting and caulking
Previous experience in Customer Service or Administration is an asset
A selfstarter with a willingness to ask questions and find solutions;
Ability to work independently and in cooperation with the Director of Customer Care
Ability to develop and maintain good relationships with homeowners and contractors;
Effective written and oral communications skills;
Proficiency in Microsoft Office and Adobe Acrobat;
Tech savvy and previous administration experience is an asset;
Ability to multitask and meet deadlines
Knowledge of or experience in trades and maintenance work is desired.

To learn more about Townline, please visit Townline — A down to earth company