Customer Support Agent - Toronto, Canada - Red Label Vacations

Red Label Vacations
Red Label Vacations
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

GROW YOUR CAREER

Position:
Customer Support Agent


Status:
Full Time


Department:
Web Reservations


Reports to:
Manager, Customer Support, Retail & Web


Location:
Remote


The Opportunity
If you have a great passion for
vacation planning, and are a natural when it comes to
customer service and making someone's day - this is the role for you


How You Will Be Spending Your
-
Web Reservations_

  • Process internet bookings
  • Rebook customers if required
  • Queue all Sabre bookings
  • Assisting customers with inquiries such as baggage, documentation, seat selection etc.
  • Selling Insurance or Vendor products
  • Answering calls trying to trouble shoot website issues
  • Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
  • Assist customers in purchasing their travel product

-
Data Entry
  • Finance_
  • Confirm and input, modify credit card payment and invoices in Clientlinq software
  • Add all pricing into Clientlinq software
  • Service / Resolve all files that are returned with price and or credit card discrepancies
  • Sending invoices to client
-
Customer Service_

  • Courtesy calls
  • Send Etickets to all pending customers
  • Other duties as assigned

The Skills, Experience and Requirements You Need to be Successful

  • Microsoft Knowledge
  • Outlook, Word, Excel


  • GDS

  • Sabre
  • Superior customer service skills
  • Excellent problem solving skills
  • Data entry speed and accuracy required
  • TICO (Ontario) / OPC (Montreal) asset

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift

Experience:


  • Travel industry: 1 year (preferred)
  • Call centre: 1 year (preferred)
  • Sabre
: 1 year (preferred)


Licence/Certification:

  • TICO / OPC certification (preferred)

Work Location:
In person
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