Bilingual Disability Claim Processor - Ottawa, ON, Canada - Ontario Teachers Insurance Plan

Description

Reporting to the Manager, Long Term Disability Services you'll beresponsible for providing service, support and assistance to insured members throughout the long term disability (LTD) claims process.

This includes assisting local union representatives in any matters regarding LTD claims management, as well as working cooperatively with both internal and external stakeholders as required.

Provides service, support and guidance to insured members throughout the LTD claims process including the initial application.

This includes meeting in person, virtually or telephonically to answer questions, provide guidance, complete forms and obtaining employment and medical details or other information as it relates to the insured member's claim for LTD and group life benefits.

This includes communicating with medical practitioners, local union representatives and other stakeholders as required.
Provides assistance to insured members in obtaining other income replacement benefits, such as Canada Pension Plan (CPP) disability benefits.

When needed, the senior disability service representative acts as the insured member's assistant at the CPP appeal to the Social Security Tribunal (SST).

Builds, maintains and strengthens relationships with local and provincial unions. Establishes a professional image of the organization for insured members, local unions, medical practitioners, school boards and other stakeholders.

This includes promoting OTIP in a positive manner, building and maintaining positive interactions, and developing and/or performing public relations activities.

Obtains a comprehensive understanding of medical information and corresponding claim decisions on file and provides insured members and local union representatives with detailed and thorough explanations of the issues.

This includes detecting gaps in key processes, recommending solutions, and implementing process improvements to achieve a higher level of quality service.

This includes identifying short-and long-term goals, providing relevant and timely information during discussions, recommending appropriate courses of action, and participating in or leading special projects as required.

Responds to stakeholder enquiries regarding the ongoing LTD claims process. This includes negotiating through conflicts and contentious claim issues among stakeholders.
A minimum of five years' experience in Group Disability Insurance.
Strong knowledge of insurance principles and practices, industry standards and legal and contractual obligations.
The demonstrated ability to use negotiating techniques to effectively resolve complex conflicts.
Superior time management and organizational skills to manage competing priorities, including project management skills.
Intermediate knowledge of Microsoft Office Suite applications.
Insurance courses are considered an asset.
The ability to communicate in French is considered an asset.
Valid driver's license is required

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work.

Defined benefit pension plan for a financially confident retirement
100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
Flexible work-from-home and hybrid options
If you are interested in this opportunity, please apply online.

Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.