Service Advisor - North Vancouver, Canada - Elite Auto Group - Must live in Vancouver

Elite Auto Group - Must live in Vancouver

Verified Company

North Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Main Purpose

You will answer enquiries, provide information regarding OKs goods, services and policies and provide customer services such as receiving payments and processing requests for services.

Specific Accountabilities

Answer, in person or on the phone, enquiries from customers concerning goods, services, schedules, rates, regulations and policies
Investigate complaints regarding the establishment's goods, services and policies and report findings to manager
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Take customer orders for goods or services
Actively promote goods or services through various methods ie on the telephone, social media etc
Explain the type and cost of services offered
Order services
Provide information about invoices, claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services
Ensure budget objectives are met.

Organizational Dimension and Scope
This role is fundamental to the company's success.

You are the first face or voice of the company and your responsive manner and attentive approach serve to excel how our business is seen and experienced.

Relationships

Reports to location manager and controller.
Works with all employees.
Works with vendors, customers and 3rd parties.

Work Conditions

Comfortable office location with amazing team to work with.
You will be required to work on site in North Vancouver.

Skills & Qualifications

Completion of a secondary schooling combined with several years of clerical/service experience
Proficient in using the telephone;
Proficient in using software platforms
Strong oral and written communication skills;
Selfstarter with strong organizational habits and work ethic;
A passion for customer service
Sales experience would be advantageous
Greet, Understand, Educate, Secure.
Demonstrated leadership
Demonstrated reliability
Ability to build respectful workplaces
Clear English language skillsspeaking and writing
Excellent customer service skills
Ability to be flexible in a growing busy environment
Dynamic thinker problem solver and responsive
Can do attitude
6 months driving experience preferred
6 months garage experience preferred
Ability to drive various vehicles
Must have a "satisfactory" driving record.