Administrative Assistant - Saskatoon, Canada - Southland Transportation

Southland Transportation

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Administrative Assistant / Dispatcher

Do you have an administrative background with a passion for people? Do you enjoy using your superior customer service, problem-solving, planning, organizational and communication skills to ensure your success and the success of those around you? Are you excited by the opportunity to work in a fast-paced environment? If so, SOUTHLAND may have the perfect opportunity for you.

SOUTHLAND, a school/charter bus service provider, is seeking a dynamic, knowledgeable, professional Administrative Assistant / Dispatcher to join our team in Saskatoon.

Reporting to the Operations Manager, this role will serve an administrative function across various departments.

This is a full-time position, working forty hours per week. The salary range for this position is $40,000 - $45,000 annually.

Qualifications:

High school diploma or equivalent
Excellent customer service skills with a proven ability to serve the public and relate to coworkers in a courteous, helpful manner
Previous administrative experience
Previous experience in a customerfacing role, including handling customer concerns and complaints
Excellent verbal and written communication skills, intuitive and empathetic listening skills
Professional telephone etiquette
Organizational and problem solving skills
Computer proficiency in Microsoft Word, Excel and Outlook
Ability to multitask, work effectively under pressure, and as part of a team
Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
Ability to handle stressful situations in a composed manner
Selfstarter who is able to work on tight timelines

Principal Duties and Responsibilities:

Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set out in the Driver's Handbook and Policy and Procedures manual
Schedule and assign charters as required
Assist in answering public and driver inquiries and finding solutions to concerns
Ensure all required paperwork/requests are completed in an accurate and timely manner
Create/improve existing Operations systems
Keep appropriate staff informed of any major issues, changes or concerns in an expedient fashion
Fuel reconciliation
Receive and respond to requests for emergency assistance or service from dispatched resources
Data entry in various formats
Enter daily payroll, respond to payroll and benefits inquiries from employees, and act as a liaison between payroll department and employees
General office duties as required