Client Support Representative - Toronto, Canada - Disability Credit Canada

Disability Credit Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Client Support Representative will play a crucial role in maintaining positive relationships with our clients, addressing their inquiries, and providing effective solutions to any issues that arise.

This role requires exceptional communication skills, problem-solving abilities, and a customer-centric mindset.

Responsibilities:

Provide timely and accurate responses to client inquiries, demonstrating a deep understanding of our products, services, and processes.
Collaborate closely with crossfunctional teams to resolve client issues, escalating complex problems when necessary to ensure swift resolution.
Maintain a comprehensive knowledge base of company offerings, updates, and industry trends to effectively guide clients and answer their questions.
Assist in client onboarding processes, ensuring a seamless and positive experience for new clients as they familiarize themselves with our products and services.
Proactively identify opportunities to enhance the client experience and contribute to the development of support materials, such as FAQs and knowledge base articles.
Document all client interactions, feedback, and issues in a systematic manner to provide insights for continuous improvement.
Work to achieve key performance indicators (KPIs) such as response time, resolution time, customer satisfaction, and firstcontact resolution rate.
Stay updated on the latest customer service trends and techniques, incorporating best practices into daily interactions.

Qualifications:

Minimum of 2 years of handson experience in a client support or customer service role.
Strong interpersonal skills with the ability to empathize, communicate effectively, and build rapport with clients.
Exceptional problemsolving abilities, demonstrating a resourceful and solutionsoriented approach.
Proficiency in using customer support software, ticketing systems, and CRM tools.
Excellent written and verbal communication skills.
Detailoriented and highly organized, with the ability to manage multiple client inquiries simultaneously.
Adaptable and open to feedback, with a willingness to learn and grow in a dynamic environment.
Adept at collaborating with internal teams to drive issue resolution.
Medical office experience is a plus.
Written and Verbal knowledge of French is a plus.

Why Join Us:

Opportunity to work with a dynamic and passionate team in a fastpaced environment.
Contribute to a culture that values innovation, collaboration, and excellence.
Room for growth and advancement within the company.
Competitive compensation and benefits package.
Make a meaningful impact by ensuring client satisfaction and success.

If you are a motivated individual with a strong background in customer service and a commitment to delivering exceptional client support, we encourage you to apply.

Join us in our mission to provide top-notch service and build lasting relationships with our valued clients.

Job Types:
Full-time, Permanent

Salary:
From $18.00 per hour

Expected hours: 40 per week

Benefits: