User Support Technician - Brampton, Canada - TRACKSMART FLEET SOLUTIONS
TRACKSMART FLEET SOLUTIONS
Brampton, Canada
Verified Company
2 weeks ago
Description
Education:
College/CEGEP
- Experience: 1 year to less than 2 years
Work setting:
- Computer hardware or software retailer/wholesaler
- Help desk
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge:
- Networking software
- Networking hardware
- Internet
- MS Office
- MS Windows
Security and safety:
- Bondable
Transportation/travel information:
- Own transportation
- Public transportation is available
Work conditions and physical capabilities:
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
