Branch Manager - Montréal, Canada - Fracht Group
3 weeks ago
Description
KNOWLEDGE SKILLS REQURED
Integrity
- Adhere to
Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
- Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication - Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
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Accountability
- Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES - Responsible for all Branch Management including Operations, Staff, Financial, Compliance and office Management.
- Create Business plan for the Branch to achieve continuous growth
- Collaborate with Sales team on new opportunities
- Onboard and implement new clients within the Branch Operations
- Ensuring that policies and procedures set forth by the company are followed
- Prepare and analyze management and financial reports, budgets, expense reports and forecast for the division.
- Conduct annual performance evaluations and review for all staff within the division and create individual training and development that address needs and expectations
- Responsible for interviewing all new hires, implements disciplinary measure as needed, informs Human Resources (HR) of any escalating incidents
- Daily operational and financial management of the Branch
- Build and grow relationships with existing and new business
- Responsible for the growth and development of client base
- Responsible for the development and engagement of all staff
- Manage KPI and Exception reports for Branch
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
- Commercial (sales focused) required
- 10+ years industry experience, specific to Export/Import shipment processing Air and Ocean
- 5+ Years staff management
- Previous Experience as Branch Manager for a Freight Forwarding/Logistics company
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office
- Word, Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
PHYSICAL REQUIREMENTS
- Ability to safely and successfully perform the essential job functions consistent with the federal, provincial, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with federal, provincial, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to talk, listen and speak clearly on telephone in both French and English, preferred.
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