Member Care Coordinator - Vancouver, Canada - Innovative Fitness

Innovative Fitness

Verified Company

Vancouver, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The world's largest personal training company is looking for an administrative rockstar to join our incredible team of professional training coaches and health service providers.

The Opportunity:

You will be responsible for creating a 5-star customer service experience for our clientele through effective management of their schedules, invoicing, communication of initiatives and operational support.

This posting is for a position at our
TELUS Garden location.

The Responsibilities:

Directing calls and responding to inquiries for clients and prospects
Managing all scheduling requests and concerns
Ensuring invoicing accuracy and timely collections
Weekly reporting of KPI's to the Studio Manager
Managing the organization of the training studio's inventory and amenities
Assisting with social media and administrative tasks as directed by the Corporate Management team
Passionate about health and fitness
Has a positive outlook and a No Excuse attitude
Has an engaging, outgoing and confident personality
Strong communication skills (body language, vocal tone, and written and verbal)
Leads by example, and always acts as a team player
Strong sense of personal accountability and an openness to fullcircle feedback
Values giving back to the community and helping others
Demonstrates impeccable time management skills
Detailoriented worker who takes pride in accuracy
Adept at multitasking and has exceptional written communication skills

The Requirements:

Minimum of 2 years customer service related experience;
Minimum of twoyears of general office experience;
Can effectively work individually and in a team environment;
Ability to multitask and meet tight deadlines;
Strong organizational and administrative/clerical skills;
A familiarity with Google Suite and Excel
A familiarity with social platforms (Instagram, Facebook, Hootsuite, YouTube etc.);
Ability to understand and follow directions with mínimal supervision or followup.

The Perks:

Flexible hours, extended medical & paramedical benefits, RRSP program and funding for continuing education and events
Receive support and 360accountability from an incredible community of health and fitness colleagues, with comprehensive continuing education and mentorship programs
Participate in amazing events and experiences with your clients and teammates, giving back to our community, including unique travel experiences
Be immersed in a strong team culture with a community 25 years in the making

Innovative Fitness is proud to be an equal opportunity employer.

We celebrate the diversity of experiences and backgrounds that our employees bring to the table, to the benefit of our teams, our clients, and our communities at large.

If you require an accommodation for the interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Location: 760 Seymour Street, Vancouver, British Columbia V6B 5J3

Pay:
$42,000.00-$46,000.00 per year