Field Support Specialist - Newmarket, Canada - York Region

York Region

Verified Company

Newmarket, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

POSITION PURPOSE

MAJOR RESPONSIBILITIES

Provides technical support for the operation and maintenance of hardware, software, technology infrastructure, and voice/data communications facilities within the Department in accordance with Federal, Provincial, Regional, and Departmental policies and procedures.
Performs Systems Administration functions, including the maintenance of user accounts, security and ensuring that local operating procedures are performed, according to Provincial, Regional and Departmental policy and procedures, as directed.
Plans, monitors and supports testing of configurations for electronic processes; analyzes and configures backend setup.
Performs system administration functions including the maintenance and security of user accounts, as it relates to the workflow business rules, in coordination with ITS Branch.
Imports/exports and manipulates data from existing data sources to expedite workflow creation.
Works with clients, external vendors and other stakeholders, including consultation with ITS Branch, as appropriate, for project management of new or changed configurations.
Liaises with ITS Branch in the connection of data sources while providing functional support recommendations; refers technical recommendations relating to configuration and system infrastructure to ITS Branch and follows up, as appropriate.
May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Response Plan.
Performs other duties as assigned in accordance with Branch and Department objectives.

QUALIFICATIONS

Successful completion of a Community College Diploma in Computer Sciences or related discipline or approved equivalent combination of education and experience.
Minimum two (2) years experience with responsibilities for computer systems technical enduser support, database and network administration, software configuration, wireless hardware support and installation, computer hardware upgrades, peripheral support.
Experience in the support, configuration and deployment of current computer systems software and hardware technologies.
Experience in computer systems development processes using databases and programming languages.
Functional experience with configuring, testing and troubleshooting secure wireless wide area networks.
Demonstrated knowledge of current PC configurations, components, communication and functions.
Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
Ability to travel to off site locations in a timely and efficient manner, as required.
Ability to work outside regular business hours including evenings, nights and weekends, as required.