Manufacturing Quality Manager - Brockville - IEC Holden

    IEC Holden
    IEC Holden Brockville

    2 days ago

    Description

    Manufacturing Quality Manager


    Department: Operations

    Employment Type: Full Time

    Location: Brockville

    Reporting To: Brian Cope

    Description


    MISSION: To lead and continuously improve the plant's Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.

    Outcomes:


    Lead the Site's Quality Management System (QMS) to Compliance and Excellence:

    • Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.

    Reduce Customer Complaints & Improve Customer Satisfaction:

    • Reduce customer product complaints by ≥ 20% within 12 months.

    Improve Internal Quality Performance:

    • Deliver a 10–15% reduction in rework costs year over year.

    Build and Lead a High-Performing Quality Team:

    • Develop and implement a training plan for all Quality Technicians and Inspectors.

    Drive Continuous Improvement Culture:

    • Lead at least 2 major CI projects per year tied to quality or process improvement.

    Role Competencies:


    Ownership & Accountability:

    • Takes full responsibility for quality outcomes; does not make excuses.

    Analytical Problem Solving:

    • Skilled in root-cause analysis, structured problem-solving, and data interpretation.

    Process Discipline:

    • Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.

    Leadership & Coaching:

    • Develops team members, provides clear direction, and holds others accountable.

    Customer Focus:

    • Understands customer requirements; anticipates quality risks; communicates proactively.

    Execution & Results Orientation:

    • Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.

    Communication Skills:

    • Clear, concise reporting; can translate technical issues into business impact.

    Collaboration:

    • Works effectively with production, engineering, supply chain, and external partners.

    Manufacturing Quality experience:

    • Minimum 5 years of hands‑on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.
    • Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.

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