Conseiller Technique Aviseur Technique - Saint-Laurent, Canada - VinFast Auto Canada

VinFast Auto Canada

Verified Company

Saint-Laurent, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About VinFast

VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.

Now, in 2023 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.

VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.

We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.

VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs.

VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc.

an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months.

Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.

Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.

SCOPE OF THE JOB

As the Service Advisor, you will be acting as the interface between VinFast customers and VinFast Service Centres, advising and supporting customers through the entire process, while ensuring the utmost in customer communication and satisfaction.

Further, your expertise will be relied upon to identify additional maintenance services, organize the shop work schedule, all while supporting the team in day-to-day operations.

Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come.

As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As the Service Advisor, you will quickly solidify your value within our team

Your responsibilities will include:

RESPONSIBILITIES AND TASKS

Courteously attend to phone calls, electronic messages and walkins to address any customer concern with the highest level of response and attention to detail, promptly responding to missed phone calls
Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer
Accurately record issues and data into Dealer Management system (DMS)
Track estimated completion time, and communicate progress and status updates to customers
Coordinate with mobile technicians and service assistants for customer vehicle pickup
Coordinate the delivery time or pick up with each customer
Follow up with customers on service provided; ensure they are satisfied with the experience
Inform customers of any outstanding service campaigns, safety recalls, scheduled maintenance, previously declined work, or applicable promotions
Resolve minor customer concerns
Coordinate customer mobility solutions
Communicate with technicians regarding appropriate service options where needed
Liaise with collision repair network facilities as required
Instill VinFast loyalty by ensuring an exceptional customer experience for all customers
Comply with VinFast policies, processes and standards
Document and maintain customer data
Deliver on measured performance indicators, including CSI, sales
Keep up to date in training by completing all VinFast offered training courses
Assist the Service Manager, as necessary
Additional tasks as required

WHAT YOU BRING

A minimum of 3 years of Service Advisor experience, EV or luxury experience preferred
College Diploma or Trade School Certificate in Automotive Studies, or equivalent
Business and/or technical education at a university/college
Computer proficiency in business productivity tools and software (MS Office suite, SalesForce, CDK and/or Reynolds software systems)
Understanding of basic automotive techniques related to repair and servicing of automobiles
Professional, dependable, and committed to delivering excellent customer service
Detail oriented, highly organized, and able to multitask effectively
Valid Driver's License, clean driver's abstract/record
Able to stand for 8 hours and must be able to lift upto 50lbs