Technical Support Analyst - Calgary, Canada - Intelligent Wellhead Systems

Intelligent Wellhead Systems

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

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Job description

Technical Support Analyst

Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule 4 days on, 4 days off.

This position will be a hybrid model working from home and at our Calgary office.

Responsibilities

Strong organizational, problemsolving and analytical skills
Understanding electrical and mechanical concepts and how they work together in an industrial setting.
Identify and escalate situations requiring field technicians, or development support staff when necessary
Log all issuebase interactions with clients and field technicians
Collaborate with development staff to recreate problems in a test environment
Troubleshoot and resolve complex software, hardware and technical issues for clients
The ability to identify, isolate and communicate problems from and to all levels of users
Remote troubleshooting using a variety of different software tools
Actively contribute to ongoing process improvements

Skills and Abilities

Dedicated commitment to customer success
A strong mechanical aptitude and understanding
A postsecondary diploma/certificate in Information Technology or equivalent.
The ability to work well under pressure, in a stressful environment
Experience with oilfield practices and terminology and practices would be an asset.
Experience using MS Dynamics and 365 Environment
Excellent telephone, verbal and written communications skills
A background in IT, networking and IIOT communications

Salary:
From $55,000.00 per year

Benefits: