Epic Technical Analyst - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

EPIC TECHNICAL SUPPORT ANALYST, ECSA-EUD (6 MONTHS)

Posting #: 905638

Union:
Non-Union

Site:
Atrium on Bay

Department:
UHN Digital

Reports to:
Manager, EPIC End User Devices

Hours: 37.5 per week

Salary:
$69,872 to $87,341 annually (To commensurate with experience and consistent with UHN compensation policy)

Status:
Temporary Full-Time (6 Months)

Posted Date:
Nov 27, 2023

Closing
Date:
Until Filled

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

UHN Digital is one of the largest public sector health-care information management and information technology (IM/IT) service delivery organizations in Canada.

As department of University Health Network (UHN), UHN Digital, is committed to its vision of transforming health-care delivery by improving the patient experience, addressing issues facing coordination of care and enhancing customer service and quality through outstanding project management and operational support.

Duties

Manage the EUD Service Now queue to triage and resolve Level 3 incidents on Epic devices
Perform Level 3 EUD technical support for users who experience technical difficulties in using Epic devices by accessing Epic to amend/update configurations for EUD
Maintain maintenance protocols and troubleshooting guides for the end user devices such as desktop/laptop PC's, Rover devices, barcode scanners, label printers, network printers, WorkstationsonWheels for clinical users in hospitals
Support and collaborate with Level 1 and Level 2 support teams for enterprisewide technical support services to manage EUD devices in the hospitals
Maintain accurate monitoring and tracking of operational end user device inventories in Epic.
Assess current hardware, collect device inventory, develop floor plans for mapping devices, perform site assessment and gap analysis based on highlevel requirements standards of each area for new Epic devices
Engage with third party vendor suppliers, receive new device versions for testing in a Device Lab, simulate future state procurement and deployment, configurations builds, and workflow testing
Develop good working relationship with end users by visiting clinical locations in hospitals, working with frontline managers as needed to assess concerns or issues related to end user hardware.
Coordinate with the Application Analysts to provide peripherals, storage and other hardware needed for ongoing operational testing and deployment

Qualifications

Bachelor's Degree in Health Informatics, Engineering, Business Administration or related discipline from an accredited institution is required;
Minimum of 5 years experience in troubleshooting end user devices' issues in hospitals
Experience with deployment of Epic devices in hospitals
Strong technical expertise in developing technical specifications and troubleshooting issues with Epic end user devices in hospitals
Demonstrated effective interpersonal and negotiations skills including outstanding written and verbal communications skills;
Strong hospital onsite technical support skills
Certification in ITIL preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, onsite gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of