Business Solutions Manager - Saskatoon, Canada - SaskTel

SaskTel

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION OVERVIEW
Accountable for the end to end system solution for the Digital Mobile Service (DMS)

This includes:

Directing and managing the relationship with the platform vendor wo provides the end to end BSS, OSS, website, portal/app solution;
Planning and directing implementation of service enhancements and directing the vendor's managed services agreement for ongoing operation of the service platform;
Managing relationships with various SaskTel departments where the platform has been integrated with SaskTel's systems.

This position is a key member of the dedicated cross-functional DMS team and will work closely with the DMS Engineer to mutually backup each others positions.

Key responsibilities include solution design, solution SME, integration, problem resolution, vendor management, and solution acceptance.

LEADERSHIP ACCOUNTABILITIES

People

Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).

Financial

Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.

Innovation

Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.

SPECIFIC ACCOUNTABILITIES

Works as an integral part of the Digital Mobile Service team to plan and direct implementation of IT component of new services.
Ensures tactical alignment to architecture strategies.
Negotiates and manages licenses and associated support and maintenance, contracts and statements of work with vendors.
Ensures that system service levels are maintained, and consistent with the requirements of the Digital Mobile Service.
Manages the quality of product testing by proactively working with internal teams and vendors.

QUALIFICATIONS

University degree in Computer Science or Engineering or related discipline, OR a diploma in information systems or other technical discipline, OR extensive experience in a related position.
Broad knowledge of IS/Technology best practices and enabling technologies.
Demonstrated experience as part of a diverse team working in a complex, dynamic and growing environment.
Demonstrated ability to provide strong analytical, business and technical leadership.
Knowledge of the Telco industry, SaskTel departments/subsidiaries organization structures, operations and relationships.
Knowledge of SaskTel systems and networks is desirable.
Excellent communication skills, both verbal and written, and the ability to deal effectively with others.

**About SaskTel