Technical Support Team Leader - Sherwood Park, Canada - Alt-Tech Inc.

Alt-Tech Inc.

Verified Company

Sherwood Park, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking for an awesome place to work, with great people, and better clients?

Alt-Tech Inc is a Sherwood Park based IT Consulting Company that has been responsible for the design, installation and support of computer systems and networks for the past 16 years in the greater Capital Region.

Our team of professional IT consultants and network analysts offer a wide range of small, medium, and large business computer support services to service your business like no other.

Our goal, is to provide proper system and infrastructure designs to our customers that will ensure reliability and high system performance with ease of supportability and use.

Our corporate culture is second to none, and we take pride in our key value of Family.

Being part of the Alt-Tech family is more than a word, it is core to how we treat each other and our clients.

If you are looking for a place that will let you get experience working with a wide range of technologies, this is the place for you

We are currently recruiting for a Support Team Lead for our Sherwood Park, Alberta location

Alt-Tech Inc Offers:

Competitive wage and Benefits package
FUN, dynamic, and flexible work environment
Personalized training plans
A fantastic team
Ability to work with new technologies and services

- and more

Job Duties:

Leading and mentoring Support Tier 1 and Tier 2 teams
Performing staff reviews
Communicating and ensuring accountability to new procedures, policies and goals
Monitoring queue levels and ensuring tickets are being resolved in timely fashions
Working effectively with support and infrastructure teams to increase profitability, productivity and client experiences
Ability to develop and monitor KPI's
Documentation and refining workflows
Assist with support escalation tickets
Providing software and hardware support for Alt-Tech clients, both remotely and onsite in the greater Edmonton Area for escalations from desktop support
Provide user training, tools, and related documentation
Working with vendors to troubleshoot and resolve advanced issues
Occasional travel required in the greater Edmonton area

Skills/Qualifications:
Required

Positive cando attitude, hardworking, willingness to learn
Able to work efficiently as part of a team as well as independently
Previous experience in a leadership or management role, preferable in the IT industry
Must be able to communicate fluently in written and spoken English
Experience with the following Microsoft products:

Windows 10/1

Server 2012/2016/201
Active Directory, DNS, DHCP

Microsoft Office: 2013/2016/2019/o365

Excellent analytical and problemsolving skills
Experience troubleshooting computer hardware, software, and mobile devices

Desired

Be able to work in a fastpaced office environment
Experience working with companies of different sizes and industries
Experience coming up with creative solutions to difficult issues
Experience with Datto equipment
Experience with Lenovo PC hardware
A proven track record of increasing responsibility over the course of your career
Server and networking technical support experience
Experience administrating a network and firewalls (VLAN's, VPN's, Trunking, Rules Management, etc.)
Experience with backup infrastructure technologies
Experience administering virtualization technologies like Hyper-V and VMware
Experience with clustered server environments

Education / Experience:

5+ years of Tier 2 IT Support experience
3+ years of leadership or management experience
Postsecondary related diploma or degree in Computer Technology or related discipline preferred. A combination of experience and education would be considered.

Job Types:
Full-time, Permanent

Salary:
$60,000.00-$70,000.00 per year

Benefits: