Full Time - Waterloo, Canada - Studentcare

Studentcare
Studentcare
Verified Company
Waterloo, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Full time
Description

General Overview
As you have probably already figured out, communication is a key part of the job. We are looking for individuals who are solution-oriented and always willing to help. Our training will provide you with all the necessary information to respond to student requests.


Tasks:


  • Process requests from our members in a positive and enthusiastic manner
  • Take responsibility for solving problems and monitoring
  • Document customer issues and solutions implemented

Requirements:


  • Customer service experience, minimum 1 year
  • Mastery of oral and written English
  • Computer skills (Microsoft Office)
  • Ability to adapt rapidly and comfortably process change
  • Capacity to handle various situations in a positive and professional manner
  • Excellent active listening skills
  • Enthusiasm and a positive approach to customer service
  • Be a team player

Conditions of Employment:


  • Flexible work schedule
  • Office located on University of Waterloo campus
  • Starting date: ASAP
  • Fulltime schedule (30 hours/week, daytime schedule from Monday to Friday)
  • Wage: $16 per hour
  • Group health and dental insurance after three months when averaging at least 30 hours per week.

Salary:
$16.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift

Ability to commute/relocate:

  • Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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