Home Manager - Hamilton - Nisa Helpline

    Nisa Helpline
    Nisa Helpline Hamilton

    3 days ago

    Description

    Job Title


    Home Manager

    Job Status


    Full time – In person

    Reports to


    Home Operations Lead

    Location


    Nisa Homes Hamilton

    Overview


    Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

    What is Nisa Homes – Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long‑term independence and self‑sufficiency.

    What You'll Do


    As Home Manager, you manage relationships with all stakeholders including our clients, front‑line team, management and senior leaders to champion the mission and vision of Nisa Homes.

    Team Management

    • Oversee a staffed Transition home, supporting women and children fleeing domestic violence
    • Work with all stakeholders to develop trust, learn, and embed their knowledge into successful client transitions
    • Oversee daily team operations and set monthly goals
    • Monitor team performance and lead team‑building initiatives
    • Resolve conflicts and maintain a positive work culture
    • Work collaboratively and constructively with a diverse team, especially when you hear ideas that you disagree with
    • Assist HR department with recruitment, training, and performance management
    • Provide feedback through formal supervision

    Program delivery

    • Organize in‑house activities and support client needs in collaboration with relevant stakeholders
    • Procure, supervise and train volunteers and/or placement students
    • Be flexible in adapting your approaches and methods to the needs of unique or urgent situations in the Home
    • Coordinate casework management with referrals and advocacy
    • Manage budgets and suggest ways to optimize and leverage funds across related projects and activities
    • Respond promptly to emails and intake calls

    Administrative & Reporting

    • Oversee completion of daily/monthly reporting
    • Responsible for implementation of all contractual agreements and reporting requirements
    • Submit monthly financial reports and generate reports on key performance indicators
    • Attend employment‑related training and meetings on a regular basis

    Outreach

    • Build positive relationships with community partners and attend meetings and focus groups (representing Nisa Homes on local committees and partnerships)
    • Stay informed about abuse and violence issues
    • Facilitate networking and collaborate with external partners on various research/partnership projects
    • Research funding opportunities

    Supplies, Inventory, and Donation Management

    • Manage and maintain inventory of donations, groceries, and household items
    • Coordinate with donors and ensure appropriateness of donations
    • Organize, label, store, and inventory donated items

    Facility Maintenance

    • Coordination of emergency response using Emergency Management Plan and protocols
    • Ensure the safe operation of the house
    • Coordinate maintenance requests and liaise with external contractors
    • Maintain a list of service providers for maintenance work

    What You'll Bring To The Team

    • Communication skills and active listening
    • Passion for uplifting and supporting women
    • Respect for clients' values, beliefs, culture, and choices
    • Resilience & Positive Attitude
    • Reliability, flexibility and adaptability
    • Emotional Intelligence & Conflict resolution skills
    • Strong critical thinking skills

    What We're Looking For

    • Education and/or training in a related field: degree or diploma in a human or social service field with ~2 years of management experience
    • Experience and/or knowledge related to issues of poverty, socio‑economic inclusion, and financial empowerment & relevant policies, and legislation
    • Experience with management of staffed facility
    • Experience collaborating with external partners/agencies
    • Experience managing contractual agreements
    • Access to a reliable vehicle is a must
    • Self‑awareness and commitment to personal wellness
    • Empathy and client‑centered approach with an understanding of abuse dynamics and power & control
    • Good interpersonal skills for diverse cultural backgrounds
    • Knowledge of social issues affecting women
    • Sensitive to the diverse needs and challenges faced by people living with low incomes, including but not limited to newcomers, members of racialized communities, and people living with disabilities in Canada
    • Computer literacy, including Excel and email skills

    Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.


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