F&b Manager - Toronto, Canada - Gladstone House

Gladstone House

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Food & Beverage Manager**
The Role at a Glance:This position plays a key role within our hotels.

A natural leader with a passion for hospitality, you love to maximize guest satisfaction by ensuring that our food & beverage services, outlets, and operations are functioning in the most optimal manner possible.

You take pride in supporting and supervising a team of FOH staff, as well as maintaining an organized operation.

Your Day To Day Duties:

Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty
Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible
Interview, hire, train, mentor and lead FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and recommending discipline when appropriate.
Perform Manager on Duty tasks for the entire property when required
Improve and maintain servicerelated internal administration systems to further benefit the department
Oversee FOH staff during daily operations of all Food and Beverage outlets and ensure guest satisfaction
Assist in identifying ways of increasing Food and Beverage revenue
Maintain service standards set by the General Manager
Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe
Create weekly FOH staff schedules
Oversee cleaning schedules and checklists within the department
Assist in inventory management, including ordering and weekly inventory counts
Implement and continuously conduct staff training to improve service levels within the department
Communicate and work with all departments to ensure that every guest receives excellent service
Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and Senior F&B Manager
Manage reservations for all F&B outlets
Comply with all Archive standards, policies and procedures at all times.
Other tasks and responsibilities as assigned by management

You have:

A minimum 2 years' experience in a supervisory role.
The ability to prioritize, organize and complete work assignments.
Familiarity with various POS systems is an asset.
Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
The ability to work efficiently in a fast paced environment and handle stress effectively.
An outstanding communication skills.
A strong competency in Excel, and other Microsoft interfaces is an asset.
A strong bar background, with knowledge of cocktail theory, wine and spirits.
Knowledge of classic service styles and Event/Banquet service essential.
Knowledge of costing, pricing, and menu construction an asset; as well as awareness of current industry trends.

INDSJ