Remote Bilingual Customer Service Representative – Investments - Cold Lake - Millennium 1 Solutions

    Millennium 1 Solutions
    Millennium 1 Solutions Cold Lake

    6 days ago

    Description

    Job Description

    The Bilingual Customer Service Representative provides telephonic support to Shareholders, representatives and investment community.


    Main Responsibilities:



    • Answer incoming telephone inquiries in accordance with Call Center guidelines.

    • Follow up on escalated calls, as required.

    • Submit fulfillments or research cases for callers' inquiries if applicable.

    • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels apparent by nature and number of inquiries.

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