Specialist, CC&B Applications - Hamilton, Canada - Alectra Utilities Corporation

Description

Under the direction of the Manager Customer Systems the Specialist, CC&B Applications performs advanced Oracle Customer Care & Billing (CC&B) solution design including development, planning, coordination, analysis, troubleshooting, testing and implementation of a wide variety of Information Systems to meet business requirements as relates to Oracle CC&B and related meter-to-cash processes. The Specialist, CC&B Applications proactively investigates, understands, and articulates business issues, processes, and industry opportunities to recommend IT solutions that can be applied. The Specialist, CC&B Application analyzes user requirements to design and implement process and system solutions for CIS systems and technologies.

Key Responsibilities/Accountabilities

• Analyzes existing business processes and design; recommends improvements and participates in design of new systems for solution architecture.
• Leads business requirements and/or refines complex business processes using the CIS system in consultation with end-users, clients, or senior management; develops templates to document requirements and specifications.
• Lead design, development and implementation of new business processes and new regulatory changes/regulations.
• Responsible for the identification of key integration points between CC&B and other auxiliary systems as well as other stakeholder applications.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Leads the research and recommends emerging functional processes, enhancements, and technologies.
• Develops business and systems processes using case scenarios, workflow diagrams, and data models to identify strategies, risks, and options to meet stakeholder needs
• Designs, develops, and oversees implementation of end-to-end integrated solutions and enhancements.
• Manages and creates the development and documentation of business requirements, functional specifications, business scope and design in coordination with business user and vendor
• Leads technical staff and other subject matter experts to develop and document technical specifications
• Review and analyze the effectiveness and efficiency of existing productionized systems and develop strategies for improving or further leveraging these systems
• Documents new and existing business processes for implementation, in collaboration with users
• Validates new and existing system design projects and outsourcing plans comply with standards and architectural plans
• Manages, develops, executes, and documents test plans to check process and system performance
• Leads the planning and coordination of system implementations with release managers
• Designs and implements redundant systems, policies, and procedures for disaster recovery and data archiving to protect integrity of data assets
• Creates process models, specifications, diagrams, and charts to direct vendors and project team
• Coordinates database access and performance issues in collaboration with vendors and end users
• Develops and executes change management plans and procedures
• Develops, documents, and communicates operating processes for system and software management using best practices
• Develops documentation of business and user needs, and system requirement specifications
• Coordinates the testing and implementation of new business processes as per implementation plans
• Prepares training manuals and presentations for end-users
• Provides technical expertise in the planning, design and implementation of projects and key initiatives
• Identifies opportunities to streamline or automate processes to continuously improve service delivery
• Ensures compliance to Legislative, Regulatory and Health & Safety policies, procedures and standards
• Stays current with leading trends within Oracle CC&B by participating in Oracle user groups, conferences and offered training
• Supports Oracle CC&B version upgrades and new immersing technologies
• Performs other duties as assigned

Education & Specialized Knowledge

• College diploma or university degree in computer science, information systems, engineering, business administration or finance
• Strong understanding of database structures, theories, principles, and practices for CC&B Application.
• Proficiency with SQL(Structured Query Language)
• Proficiency with MS Office applications.
• Understanding of utility industry business processes and practices
• Must hold and maintain a valid class "G" driver's license.

Experience

• Strong knowledge of Business Analysis lifecycle process
• Minimum of 5 years' experience in a business analysis\solution architect or similar role using Oracle CC&B
• Minimum 5 years' experience developing and implementing business processes
• Excellent working knowledge of Information Technology equipment and wide variety of application software
• Ability to express ideas clearly in both written and oral communications within group settings
• Working technical experience with designing, building, installing, configuring, and supporting database servers
• Experience in a unionized utility environment an asset

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