US-Telehealth Customer Service Systems Architect
1 month ago

Job summary
We are a US based digital health and telehealth company operating in the sleep space delivering diagnosis treatment and ongoing care through at home testing virtual clinical workflows device fulfillment and long term patient engagement.Our current stack includes multiple tools that are individually functional but not properly connected. We need someone who can come in audit the current setup propose a clear architecture and implement it end to end.
Responsibilities
Audit the current customer service CRM backend stack design a unified customer service architecture with a clear source of truth define how backend CRM EHR phone chat AI systems communicate implement integrations between Intercom phone system CRM backend design deploy AI driven voice workflows for phone support ensure transcripts structured summaries stored accessible enable support agents see full customer context one place ensure HIPAA aware handling healthcare data deliver documentation system maintained internallyJob description
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