Customer Service Representative, School of - Winnipeg, Canada - Red River College Polytechnic

Red River College Polytechnic

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RRC Polytech is a leader in applied
learning and innovation. Our talented
team of employees is passionate
about education, innovation and student
success. We offer competitive salaries,
extensive benefits and the opportunity
for personal and professional growth
in a rewarding career.

At RRC Polytech we are committed to
fostering an inclusive environment, where
all employees and students feel valued,
respected and supported. We aspire to
have a workforce that is representative
of the diversity within our communities,
Indigenous Peoples, persons with
disabilities, racialized persons, persons
of the 2SLGBTQIA+ community and
others who may contribute to the further
diversification of ideas. All qualified
however, Canadians and permanent
residents will be given priority.

If you require this information in an
alternate format, please contact

RRC Polytech is committed to providing accessible employment, and ensuring that our recruitment, assessment and selection process is barrier free.

We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment
opportunities, visit

Customer Service Representative (Term)

School of Continuing Education
Applicants are to clearly demonstrate how they satisfy the selection criteria in their written

future vacancies.

D U T I E S
The main responsibilities of the Customer Service Representative (CSR) is to provide prompt,
friendly, professional, and efficient customer service, both in-person, over the phone and via
responding to inquiries from students, prospective students, staff and the general public to assist
them in meeting their career/educational goals; providing program, course, and award
information; accurately inputting data, calculating and processing financial transactions, producing
transcripts, confirmation of enrolments, generating T2202A receipts; screening for and producing
photo ID cards for students and staff; assisting students with online account related issues and
assisting with other administrative projects as required.

R E Q U I R E D Q U A L I F I C A T I O N S
Extensive experience delivering professional and efficient customer service
Excellent interpersonal skills
Excellent verbal skills to be able to interpret and respond to customer needs
Excellent written communication skills
Basic financial accounting knowledge including cashier experience
Proficient with MS Office Suite including Outlook, Word, and Excel
Strong phone contact handling skills and active listening
Ability to multitask, prioritize and manage time effectively
Strong organizational skills to be able to keep up with various customer needs and conduct

- follow-ups in a timely manner

Experience building a respectful workplace culture that promotes diversity, learning

and continuous improvement

A S S E T S
Experience with student registration software
Experience working in a postsecondary environment
Certificate from a postsecondary institution
C O N D I T I O N S O F E M P L O Y M E N T
Applicants must be legally entitled to work in Canada
This position may be required to work evenings and/or weekends
This position may be required to work overtime
This position may be required to work throughout the academic year including the summer

- months

May be required to work at various RRC campuses
Incumbent must provide a current and satisfactory Criminal Records Check

RRC Polytech campuses are located on the
lands of Anishinaabe, Ininiwak,
Anishininew, Dakota, and Dené, and the
National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory
Shoal Lake 40 First Nation, the source of
Winnipeg's clean drinking water. In addition,
we acknowledge Treaty Territories which
provide us with access to electricity we use
in both our personal and professional lives.

C O M P E T I T I O N N U M B E R

C L O S I N G D A T E
July 19, 2023

S A L A R Y
$39,453 - $53,997 per annum

P O S I T I O N L O C A T I O N
Notre Dame Campus
(Winnipeg, MB)

P O S I T I O N T Y P E
Full-Time, Term Position Available
Anticipated up to January 26, 2024
Possibility of an Extension

A P P L Y O N L I N E A T