Medical Office Assistant/receptionist - Red Deer, Canada - Westpark Medical Clinic

Description

Maintains patient waiting areas, office paper-work, and front-desk areas in a manner that is organized and neat.

• Scan documents into the Electronic Medical Records (EMR) and into patient charts.
• Ability to properly assign document types when inputting to EMR and patient charts.
• Ability to navigate electronic medical records.
• Exercises diplomacy, problemsolving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Able to work in team environment and recognize the value of collaboration.
• Performs daytoday administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Provides information to clinic callers according to the clinic's best practices; transfers calls as needed; works to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic following Doctors availability to allow efficient patient flow.
• When scheduling appointment, carefully screens patients for new address, new patient visit and updates/ confirms patient demographics. Informs patient of adequate information that must be presented at time of visit.
• Ability to navigate electronic medical records as per clinic guidelines
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and Health Information and Protection of Privacy Manager

Professional Responsibilities

• Recognize personal attitudes, beliefs, feelings and values about health and the potential effect of these on their interactions with staff, patients and families.
• Demonstrate the ability to reflect on personal and team practice through a systematic evaluation of professional competencies, acceptability, quality, efficiency and effectiveness of practice.
• Participate in relevant meetings and committees.
• Act as a resource for other team members.
• Provides training and orientation to other team members and assist in their professional development.
• Maintain information flow to Clinic Manager on issues that affect or may affect services to clinics, patients and work environment.
• Responsible for own professional development through a variety of strategies highlighted in personal development plan.
• Participate in the education programs offered.
• Promote and contribute to a safe, secure working environment.

Skills & Abilities

• Ability to work independently to achieve objectives.
• Demonstrates good organizational skills, managing time, workload and patient scheduled appointments.
• Demonstrate ability to adapt to new or unexpected situations, flexibility in approach to patient and interpersonal situations.
• Ability to build a good working relationship with patients, healthcare professionals and other members of the community.
• Knowledge of the Health Information and Protection of Privacy Information Acts in addition to professional organizations ethics and standards of practice. Respect and understanding of confidentiality/ ability to maintain confidentiality regarding personal and sensitive information.
• Familiarity with Electronic Medical Records or similar information systems.

Other Occupational Requirements

• Current and clear criminal records check is required.
• Must be able and willing to lift and carry up to 10 pounds.
• Arm and finger dexterity required to operate computer keyboard and other office equipment.
• Ability to sit for extended periods of time.

Expected start date:

Job Types:
part time, weekends


Job Type:
Part-time

Part-time hours: 22 per week


Salary:
$16.50-$18.00 per hour


Benefits:

• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Weekends as needed

Supplemental pay types:

• Tips

COVID-19 considerations:
All clients are expected to wear a mask.


Work Location:
In person