Account Coordinator, Premium Service - Toronto, Canada - MLSE

Description

As a member of our Premium Suites Team, you will be responsible for supporting our sales & service team with the execution of the day-to-day operations of our Scotiabank Arena and BMO Field Suites portfolio. As a part of your role, you will be responsible for establishing relationships with a dedicated book of business and providing outstanding service while designing creative engagement and retention strategies. Through value-creation, emotional connections, and engagement, you will ensure high retention results are achieved. You will support the success of our annual department objectives and will bring an innovative, solution-oriented approach to a fast-paced and exciting environment.

• Manage Suiteholder games and event rotations and support Ticket Operations throughout buy-flow process
• Maintain ticket orders, receipts and access for LIVE ticket orders submitted by Suiteholders
• Ensuring all Suites are updated and align with client expectations
• Collaborate with Real Sports, ensuring sales and service team have merchandise available to elevate client experience
• Support a variety of Suiteholder engagement initiatives
• Collaborate with Ticket Operations, Marketing, Partnerships and entire Ticket Sales & Membership teams to reach department goals and objectives
• Develop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experience
• Achieve quarterly and annual touchpoint KPIs as measured through our Premium Suites service dashboard
• Provide best in class service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetings
• Build internal relationships with MLSE stakeholders
• Support all other Premium Suites service initiatives and programs as the need arises including, but not limited to, Suiteholder engagment campaigns, game day duties, and various events both in and out of venue
• Maintain up-to-date financial administration and balancing for your book of business
• Participate in strategic and innovative ideation to challenge the status quo
• Work in conjunction with the entire Ticketing team to reach department goals and objectives
• Participate in special projects periodically, to assist in achieving business goals

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Post-secondary degree or 3+ years' experience in developing sales and service relationships with a premium, white glove approach
• TicketMaster and/or ARCHTICS knowledge is an asset but not essential
• Salesforce knowledge would be an asset
• "All for One" positive approach, with strong leadership skills and proven sales and retention results
• Ongoing awareness and responsiveness to client happiness with a demonstrated ability to build and develop professional relationships
• Can develop creative programming and strategic initiatives to successfully engage premium clients
• Skillful at listening, understanding, and communicating effectively
• Alert and receptive to shifting demands within a fast-paced, changing environment
• Performs well within a dynamic environment, while leading multiple priorities simultaneously
• Self-starter with a mature, professional attitude and presence
• Comfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skills
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• A positive, team first approach, incorporating integrity, confidentiality and discretion
• Available to work evenings, weekends and holidays as required

Apply by: April 26th 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.