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Panorama Hills

    Keyholder - Panorama (Part -Time)/ - Fashion Nova

    Fashion Nova
    Fashion Nova Panorama, Canada

    Found in: Talent CA C2 - 2 days ago

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    Description

    ROLE OVERVIEW

    The Keyholder you will oversee all aspects of store performance through sales management, operational and team member functions, and visual aesthetics within the retail environment.

    RESPONSIBILITIES

    Customer Service

  • Demonstrate extraordinary service by leading by example on the sales floor
  • Greet customers in a timely, professional, and engaging manner
  • Provide the highest level of personalized client experience to our loyal and growing customer base
  • Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
  • Be able to drive business through reacting to customers' needs and wants
  • Build and maintain client relationships
  • Meet and exceed sales and productivity goals as an individual and as part of the store team
  • Always acts in the best interest of the customer

    • General

  • Arrive on time and is floor ready with a professional presence in line with the brand
  • Maintain a visually enticing store that is neat, clean, and organized
  • Respond promptly to internal and external communication
  • Multi-task in a fast-paced environment
  • Understanding of receiving and processing merchandise|inventory management
  • Process sales and returns through the POS systems with accuracy and efficiency
  • Perform daily operations and closing procedures
  • Protect store assets and inventory
  • Participate in monthly and seasonal inventory counts
  • Be proactive and take initiative
  • Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines

    • Leadership

  • Demonstrate shop ownership and lead when the store manager is not present
  • Support the store manager in all aspects of running the store
  • Operate business profitably and minimize potential for loss
  • Ensure a positive work environment through recognition and motivation
  • Resolve team member concerns fairly and in a timely fashion
  • Support new initiatives
  • Fairly delegate responsibilities to the sales staff

    • ROLE REQUIREMENTS

  • Minimum two years of experience managing a fashion retail environment
  • Technological competency; experience with NetSuite, Shopify and Gladly desired
  • Computer literacy, data entry and data processing skills
  • Energetic, confident, and adaptable personality
  • Strong leadership, critical thinking, and problem-solving skills
  • Excellent communication and organizational skills
  • Detail-oriented
  • Passionate about working for an inclusive, values driven brand
  • Ability to foster an inclusive and respectful working environment
  • High School Diploma | GED
  • Availability to work a flexible schedule including holidays and weekends
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