Client Service Coordinator - Brantford, Canada - Pioneer Family Pools

Pioneer Family Pools

Verified Company

Brantford, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You will be provided with extensive training regarding procedures and equipment knowledge. Prior experience in the pool industry is not required, but is an asset.

At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability.

Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative team to ensure our clients concerns are addressed effectively and professionally. Join our team and become a part of a growing industry

Responsibilities:

Handle a high volume of inbound and outbound calls while providing a positive experience for each customer
Schedule pool and hot tub service calls as required
Answer client questions accurately and efficiently
Troubleshoot client concerns regarding their equipment
Recommend equipment and services based on customer needs
Sell and provide knowledge on a wide variety of products (including liners, safety covers, and lock in covers)
Understand the cash register and process payments
Provide courteous and friendly service to all customers, escorting those who require further assistance to the appropriate sales associate or manager
Assisting customers on retail floor and other departments in off season (water lab, cash, parts)
Perform miscellaneous tasks around the store and maintain a clean and organized working space
Help price, stock and face merchandise on the sales floor and retail shelves
All other duties and responsibilities assigned

Requirements:

High School Diploma or Equivalent
Experience in Customer Service is considered an asset
Excellent interpersonal communication skills
Strong problemsolving skills and ability to think on your feet
Strong time management and decisionmaking skills
Ability to multitask, prioritize tasks, and remain flexible to unanticipated issues
Excellent organizational skills
Proficiency with computers
Must be available to work weekends

Full-time hours: 5 days per week

Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._

Job Types:
Full-time, Permanent

Benefits: