Planner, Dealer Technical Support - Brampton, Canada - Nissan

Nissan

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting.

From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do.

Our people are what drive the business forward.

We are currently looking for a

Planner, Dealer Technical SupportFixed Right First Time to join our team in

Brampton, Ontario.

***This role will be responsible for the planning and implementation of projects as required, overseeing active programs and the development/maintaining reporting. Facilitate the project scope and ensure that agreed upon goals and deliverables are meet. Forecast/plan project budgets. Develop and foster cross-functional relationships with multiple departments. Consistently monitor and report on technical support activities & dealer network service performance.

POSITION FUNCTIONS

The following position function statements describe the general nature and level of work being performed. The position function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Work closely with management to establish and report KPI's for national, regional and department teams. Develop reporting and tracking structures for field based users includes, but not limited to, dealer network Fix Right First Time (FRFT) performance, Service Process Assessment (SPA) Program tracking and dealer service performance reporting, supporting DTSM activities.
Support planning and budget activities. Includes supporting forecasting, accruals, shopping baskets, purchase orders and spend reporting.
Develop and maintain scheduled and ad hoc reports and dashboards, includes but not limited to dealer network service quality performance based on customer survey response details specific to FRFT performance & DTSM region service quality metrics/performance. Recommend reporting methods and procedures to improve report content.
Recommend and implement tools and process improvements, such as but not limited to, FRFT performance improvement actions. Make swift and thoughtful recommendation based on a clear understanding of NCI and the department's strategies.
Coordinate and support various assigned projects as directed. Projects can include, but not limited to FRFT dealer contests and /or programs, annual dealer or team meetings/events. Prepare estimates, coordinate activities and final reporting of activities as requested.
As necessary, performs other duties and projects as assigned

MINIMUM QUALIFICATIONS
The following qualification factors reflect the minimum skills and abilities required of the qualified applicant.

Bachelor's degree in a related discipline preferred: (Automotive Business Management, Project Management or Analytics) or equivalent related college or technical courses, seminars, inhouse classroom training and/or 35 years' work experience in the automotive corporate environment
Good general knowledge of dealership service operations, service repair processes and a proven customer service ethic.
Strong oral, written, presentation and interpersonal communication skills.
Strong organizational, project & program administration skills, including the ability to function in a multitask environment.
Strong working knowledge/use of Microsoft Office Suite (Excel, Word, PowerPoint & Access), Tableau, Salesforce, Oracle and other data resources/programs.
Knowledge and experience with data analysis including the creation and maintenance of: databases, process flows and documentation.
Detailoriented to support project development/administration, active programs, budget activities and data analytics.
Knowledge of French (speaking & writing) is an asset.

WORKING CONDITIONS
Occasionally, this position experiences monotonous task, multiple/conflicting deadlines and overnight travel.

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row.

This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture.

Join our winning team today.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.

When everyone belongs, the power of NISSAN is undeniable.

Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.

We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foste