Mgr-field Support - Calgary, Canada - TELUS

TELUS

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Calgary, AB, CA- Req ID: Jobs by Category: Operations- Job Function: Technicians- Status: Full Time- Schedule: Regular
Description:

Join our team
We are the Customer Solutions Delivery team that supports Custom Security and Automations at TELUS. We are passionate about ensuring that we put our customers first and deliver quality services to their business. We are excited about technology and have a commitment to unparalleled and personalized customer service excellence.

As a Manager of Field Operations within our team, you will inspire your team to drive continuous improvement through an evolved operational rigor and local regional ownership to drive business outcomes.

You are an experienced leader, a motivator, a champion for your team members and a coach that can drive improvement and increase productivity as well as efficiency.

You celebrate the team and business success and identify opportunities to spark creativity and innovation in a continual quest to do better.

As a leader you will keep safety at the forefront and will be able to manage the business operational demands in an inspiring and effective manner.

You are a brand champion, who seamlessly meshes the passion for the community, our customers and our teams with a desire for business success.

You will showcase the TELUS values in all your actions and work hard to elevate our brand. Motivating yourself and your team with a strong focus on collaboration is critical to this role.

Are you someone who?

With a background in Custom Security and Smart home & Automation that thrives and excels in a new environment
Can grow in a highly evolving environment with supporting transformation and change management
Possess experience in managing Union and nonunion frontline team members
Excels at driving team performance, is highly resilient, and possesses strong critical & strategic thinking skills
Can demonstrate thought leadership, develop crossfunctional partnerships and effect multifaceted change.
Has a demonstrated ability to coach to regional performance as well as value generation / revenue
Is an experienced leader who is able to have tough conversations and make decisive calls while inspiring and motivating your team to excellence
Can prioritize demands, and teach others to do the same
Fosters talent and fills gaps by identifying and acting upon strengths and development areas

Here's the impact you'll make and what we'll accomplish together:
The Manager-Field Ops represents TELUS as a champion of transformation and growth in our Security factor.

Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change.

You will lead a team of Field experts, supporting internal and external customers seven days a week, and taking responsibility for overall customer satisfaction and district performance.

With your sound leadership & mentoring background you will be a leader among your peers who will build and support a high performance culture.

You'll be a key driver in our journey towards improved operations, talent attraction and retention, and achieving revenue targets.

As a Manager-Field Ops, you will partner cross-functionally to ensure that the needs of the various business units are delivered upon to meet and exceed customer expectations and organizational goals.

Qualifications:

Here's how:

Team Engagement & Ownership

Leverage a business ownership mentality to represent TELUS in your community to increase market penetration, reduce churn and drive improved brand awareness and customer sentiment
Build and develop relationships with external stakeholders to better understand regional specific challenges and opportunities and enable the TCSS West team to deliver on our goals and objectives

Service Excellence

Build and support a highly engaged, energized and inclusive team that inspires to give their best to our customers, fellow team members and, ultimately, our shareholders
Lead, coach, and develop a high performing solutions / sales acumen within the team building a sales funnel to successfully achieve install revenue, margin and sales targets

You're the missing piece of the puzzle

You have outstanding leadership skills, the ability to overcome objections and work collaboratively in a team environment
You have a strong community presence and engagement
You have sound sales experience and can inspire your team to achieve revenue targets
You have a bias for action & a proven ability to not only plan and delegate, but to lead initiatives to ensure that actions and projects are on track
With your exceptional communication skills, you will succinctly and clearly present and explain tactical plans, expectations and strategy to front line team members, your peers, and your supporting executives
With your talent to lead your team through a performance and incentive p