User Support Technician - Sherwood Park, Canada - Mobile Squad
Description
Work Term:
Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
- Experience: 7 months to less than 1 year
Work setting:
- Computer hardware or software retailer/wholesaler
- Help desk
- Telecommunications industry
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision:
- 1 to 2 people
Computer and technology knowledge:
- Android
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Intranet
- Internet
- Security software
- MS Windows
- Spreadsheet
- Wireless networks
Security and safety:
- Bondable
Transportation/travel information:
- Public transportation is available
Work conditions and physical capabilities:
- Fastpaced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Bending, crouching, kneeling
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
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