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- Manage all aspects of collection activities, which includes (but is not limited to) ensuring adherence to policies and procedures; negotiating payment terms while maintaining client goodwill; and facilitating dispute resolution.
- Lead and mentor the Collections team, including driving accountability, setting performance objectives, regular team meetings and communicating direction, changes, and training.
- Identify and recommend areas of improvements within standard operating procedures to enhance efficiencies and implement and monitor the processes within team.
- Create an efficient collections management culture based on strong process, continuous improvement, and team development.
- Determine appropriate course of action for dealing with delinquent accounts; escalate internally with Account Management or with the client to determine the root cause and potential solutions.
- Identify and recommend account balances or amounts to be transferred to third party collections and/or added to allowance for doubtful accounts.
- Timely Collection of the Receivables has significant impact on the company cash-flow and bad debt
- Timely response to internal and external New Customer, AR, IT and Finance inquiries, can facilitate decision making process, affect relationship with clients and have impact on other departments.
- Education: Post-secondary education-degree in a Finance, Accounting or Business Administration program
- Credit Designation preferred
- Experience: Over five (5) years of Credit and Collections experience (experience from a large corporate setting is preferred) coupled with 2-3 years of experience managing/leading a team
- Solid knowledge of credit, collections and accounts receivable processes and procedures.
- Superior organizational, communication and interpersonal skills are essential.
- Strong leadership skills and ability to influence others.
- Strong conflict resolution skills: excellent research, analytical and problem-solving capabilities to ensure problems, complaints, and inquiries are handled tactfully, effectively, and promptly; ability to recommend win-win solutions.
Collections Supervisor - Mississauga, Canada - SGS
Description
Job Description
The Collections Supervisor will create and develop best-in-class standards, processes, and a team for collections activities across select SGS business units. Process improvement and rationalization to lead the transformation of the collection activities to an efficient, collaborative, and strategic collections team is critical to the success of this role.
Qualifications