Technical Support Analyst Level 1 - Toronto, Canada - Acceo Solutions

Acceo Solutions
Acceo Solutions
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

WHAT WILL BE YOUR NEW ROLE

  • Compose technical articles for knowledge base
  • Triage incoming tickets
  • After hours support
  • Request and review technical logs
  • Work hours may vary from standard business hours

WHAT WE ARE LOOKING FOR

  • 1 to 3 years' experience in customer service within a support environment
  • Payment Industry knowledge
  • Experience with documentation
  • Strong ability to multi task
  • Fluent in English both verbally and written as we clients in Quebec and Canada.
  • Strong communication skills
  • Customer oriented

Extra points if:

  • Knowledge of Linux and Windows
  • Knowledge of JIRA
  • Knowledge of Confluence
  • Knowledge of Salesforce
WHAT WE OFFER- 3 weeks' vacation and 5 personal days

  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Flexible work options
  • Remote work
  • And more

ABOUT OUR BUSINESS


ACCEO Tender Retail, a division of Harris Computer, has been empowering retailers with leading middleware software and solutions for over two decades.

With the complexities of EMV, Tender Retail's expertise and software has enabled the company to take a leadership position in the payment industry.

With over 60% of retailers in Canada (those using integrated POS) as clients, and US retailers now preparing for EMV, Tender Retail has set its sights on an aggressive expansion plan in the US.


HOW TO APPLY
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