Customer Repair Advisor - Regina, Canada - Capital Auto Mall

Capital Auto Mall

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Saskatchewan Ltd./DBA Crestview Chrysler Dodge Jeep Ram

Crestview Chrysler is looking for a hard-working, passionate, and determined Customer Repair Advisor

The Customer Repair Advisor works with the customer, insurance adjuster and the Technicians to repair vehicles ensuring an exceptional customer experience.

The Job:

Maintain ongoing communication with adjuster, production staff, and customers regarding repair status
Interact with customers and understanding their requirements
Meet with customer when picking up vehicle to ensure customer satisfaction
Give suggestions and recommendations to customers regarding their vehicle
Estimate the cost and the time for the repair/upgradation of the vehicle
Coordinate work processes with the technicians and other departments of the organization
Follow automobile industry safety norms and standards
Take telephone inquires and queries of customers
Make evaluating reports for the establishment and attend the training process for new products

At Crestview, we understand the importance of family and work-life balance.

We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace.

As such, we offer a variety of family-oriented programs, including:

Prescription, Dental, Eye Care, Paramedical, Life insurance
Long term disability coverage
Flexible work schedules to accommodate family commitments
Maternity leave topup program
Employee Assistance Program

Qualifications:

At least one year of direct experience in a similar role
Excellent written and verbal communication skills
Ability to effectively manage time and meet deadlines
Sound understanding of all automotive functionalities
Ability to negotiate with clients

At Capital Automotive Group, our vision is to be the most respected auto group in North America.

In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people.

Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.